Alan S. Gregerman

Apr 6, 2023 | hotelexecutive.com | Alan S. Gregerman |Phelim Pekaar |Robert O'Halloran

This article was co-authored by Jennifer Weinberg, Hotelier, Stahlman HospitalityHospitality is changing. The way we work is changing, the way we play is changing, so naturally the way we travel and how we want to be cared for by hoteliers and hospitality professionals is changing. But after a global pandemic, where hospitality and tourism were arguably the hardest hit industries, fast-paced change and evolving customer expectations isn't surprising, it is to be expected.

Apr 6, 2023 | hotelexecutive.com | Alan S. Gregerman |Phelim Pekaar |Robert O'Halloran |East Carolina

The sight played out weekly in hotel lobbies on Army installations across the country: Young soldiers discussing the reasons why they're on temporary duty travel between bites of their cheeseburgers. Careful children distracting their parents from a stressful change of station by keeping their Jenga tower from crashing. Resolute government officials exhausted by delayed flights mellowing just long enough to savor a much-needed cold beverage.

Apr 6, 2023 | hotelexecutive.com | Alan S. Gregerman |Phelim Pekaar |Robert O'Halloran |East Carolina

From the moment a guest makes a reservation, they have certain expectations as they anticipate their upcoming stay. The key to ultimate guest satisfaction is understanding the relationship between these expectations and the overall experience offered. It is essential to know what guests are looking for when they are searching for, and pricing plays an important role. In a luxury environment, for example, guests are willing to pay higher rates for a great product and great service.

Feb 27, 2023 | hotelexecutive.com | Martin Chevalley |Brian Mangum |stayAPT Suites |Alan S. Gregerman

HOTEL BUSINESS REVIEW MARCH FOCUS: Hotel Human Resources Finding, Keeping, and Engaging Awesome Employees in a Fast-Changing World By Alan S. Gregerman President & Chief Innovation Officer, Venture Works, Inc. | March 2023 SAVE SHARE TEXT SIZE PRINT COMMENT PDF The worlds of hotels and work have changed dramatically since the start of the pandemic.