Brian Mangum

Apr 30, 2023 | hotelexecutive.com | Holly Stiel |Brian Mangum |stayAPT Suites |Nadav Avni

This article was co-authored by Michael "Doc" Terry, Senior Instructor, UCF Rosen College of Hospitality ManagementWhen thinking about sustainability in hotel operations, most hoteliers, managers, service staff, and customers tend to focus on the "green" aspects.

Apr 6, 2023 | hotelexecutive.com | Brenda Fields |Paul Savage |Brian Mangum |stayAPT Suites

HOTEL BUSINESS REVIEW APRIL FOCUS: Guest Service Excellent Customer Service: The Secret Sauce By Brenda Fields Founder, Fields & Company | April 2023 SAVE SHARE TEXT SIZE PRINT COMMENT PDF What is excellent customer service? With many moving parts, it is the dedication to authenticity. Words and actions line up. What does it actually mean to "exceed expectations" and to "create memorable experiences"?

Feb 27, 2023 | hotelexecutive.com | Martin Chevalley |Brian Mangum |stayAPT Suites |Alan S. Gregerman

HOTEL BUSINESS REVIEW MARCH FOCUS: Hotel Human Resources Finding, Keeping, and Engaging Awesome Employees in a Fast-Changing World By Alan S. Gregerman President & Chief Innovation Officer, Venture Works, Inc. | March 2023 SAVE SHARE TEXT SIZE PRINT COMMENT PDF The worlds of hotels and work have changed dramatically since the start of the pandemic.

Feb 22, 2023 | hotelexecutive.com | Brian Mangum |stayAPT Suites |Scott Schaedle |Kylie Uvodich

HOTEL BUSINESS REVIEW FEBRUARY FOCUS: Social Media Five Social Media Strategies for Hoteliers in 2023 By Erin Whitlock Brown Social Media Manager, Valor Hospitality Partners | February 2023 SAVE SHARE TEXT SIZE PRINT COMMENT PDF From MySpace through TikTok, social media has evolved rapidly from a platform for photo sharing and connecting with friends to one with significant ability for businesses to connect with consumers.