Alan Young

1 week ago | hotelnewsresource.com | Alan Young |Debbie Miller

AI Agents Take the Reins: Your Next Guest's Arrival Decided by Artificial Intelligence - Image Credit Unsplash+    Alan Young of Infor writes about the development and rise of agentic AI, exemplified by OpenAI's Operator, which is set to alter the hospitality industry fundamentally. This behavioral revolution will transform travelers' discovery, selection, and experience of accommodations, marking a significant shift from human decisions to algorithmic ones.

3 weeks ago | hospitalitynet.org | Alan Young

Your next guest will arrive at your hotel without ever having chosen you. Let that sink in for a moment. While we've been obsessing over website conversion rates and mobile booking experiences, a seismic shift has been quietly building: the rise of agentic AI. It's not just another tech buzzword—it's the most profound disruption to hospitality distribution since online travel agencies emerged two decades ago.

1 month ago | hospitalitynet.org | Alan Young

Traditionally, luxury hospitality has been defined by private villas and opulent lobbies, lush, exotic locations, white-glove service, exclusive amenities, grand rooms with panoramic views and lavish finishes, plush bedding, and impossibly high thread-count sheets.

2 months ago | htrends.com | Ivana Johnston |Alan Young

Why industry leaders are moving from the traditional marketing playbook in the new community era Gone are the days of shouting into the void. We've entered the community era—a time when the most successful companies aren't just broadcasting messages but cultivating relationships that transcend transactions. While traditional marketers chase impressions, market leaders create spaces where customers connect. The Old Playbook vs.

2 months ago | hospitalitynet.org | Simone Puorto |Alan Young

The hospitality industry produces vast amounts of data, yet many hotels struggle to translate it into actionable insights. At ITB Berlin, Infor's VP of Hospitality Strategy, Alan Young, unveiled the company's approach to solving this challenge through AI-driven revenue management and conversational analytics. Infor's new AI-powered data lake and analytics platform allows hotel staff at every level to interact with their data in real time.