Alice Chambers

1 week ago | technologyrecord.com | Alice Chambers

Microsoft is helping European organisations have more control over their data and how it’s managed in the cloud with a range of new tools and services, as part of its commitment to helping customers across Europe. The updates will give Microsoft customers more flexibility and reassurance, including new options for both public and both private cloud use. These include Data Guardian, External Key Management and Microsoft 365 Local.

2 weeks ago | technologyrecord.com | Alice Chambers

Microsoft will focus on how agentic AI is transforming telecommunication operations at TM Forum DTW Ignite 2025, taking place in Copenhagen, Denmark, on 17-19 June 2025. Microsoft will demonstrate how Microsoft Copilot Studio leverages TM Forum Open APIs to let AI agents act on behalf of customer care representatives. For example, an agent could say ‘Upgrade Alice’s plan to unlimited data and add a family hotspot’.

2 weeks ago | cruiseandferry.net | Alice Chambers

William the Conqueror famously crossed the English Channel in 1066 to change the course of English history. Guillaume de Normandie (William of Normandy), a hybrid-LNG ship, now makes that same journey regularly, connecting Normandy, France, and the UK as part of Brittany Ferries’ busiest route.   With this in mind, Brittany Ferries has placed a strong emphasis on ensuring that the onboard experience is shaped by the landscapes, culture and spirit of the region it serves.

2 weeks ago | technologyrecord.com | Alice Chambers

Cloud communications platform provider Infobip is helping brands to move from static, rules-based workflows to deliver dynamic marketing, sales and customer support with its new Conversational Experience Orchestration Platform (CXOP). Built on Microsoft Azure OpenAI in Foundry Models, CXOP uses agentic AI to bring together customer data across channels like WhatsApp, rich communication services and web chat to understand context, act autonomously and seamlessly collaborate with teams.

2 weeks ago | technologyrecord.com | Alice Chambers

Almost half (43 per cent) of small and medium-sized businesses (SMBs) faced at least one cyberattack in 2024 and only 31 per cent were able to detect the incident within minutes, finds new security report from Devolutions. The Microsoft security partner collected responses from 445 professionals across IT, security and executive leadership roles for its The State of IT Security in SMBs report.