Technology Record

Technology Record shares insights and updates on how businesses are leveraging solutions from the Microsoft partner network to tackle challenges faced by large organizations across various sectors. It specifically highlights areas such as financial services, industrial and manufacturing, media and communications, public sector, and retail and consumer goods. Additionally, Technology Record covers industry trends, new product releases, customer implementations, and key events in the industry.

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Microsoft expands cloud sovereignty options to support Europe

1 week ago | technologyrecord.com | Alice Chambers

Microsoft is helping European organisations have more control over their data and how it’s managed in the cloud with a range of new tools and services, as part of its commitment to helping customers across Europe. The updates will give Microsoft customers more flexibility and reassurance, including new options for both public and both private cloud use. These include Data Guardian, External Key Management and Microsoft 365 Local.
Microsoft to showcase agentic AI’s power to transform telecom operations at DTW Ignite 2025

2 weeks ago | technologyrecord.com | Alice Chambers

Microsoft will focus on how agentic AI is transforming telecommunication operations at TM Forum DTW Ignite 2025, taking place in Copenhagen, Denmark, on 17-19 June 2025. Microsoft will demonstrate how Microsoft Copilot Studio leverages TM Forum Open APIs to let AI agents act on behalf of customer care representatives. For example, an agent could say ‘Upgrade Alice’s plan to unlimited data and add a family hotspot’.
Starbucks to use Microsoft AI-powered tool to speed up service

2 weeks ago | technologyrecord.com | Laura Hyde

US coffeehouse chain Starbucks is to roll out generative AI tool to simplify baristas’ jobs and speed up service at 35 locations across the US and Canada. Brian Niccol, CEO of Starbucks, hopes the new technology, called Green Dot Assist, will slash service times to four minutes per order.
New platform from Infobip uses Microsoft-powered agentic AI to enhance business customer conversations

2 weeks ago | technologyrecord.com | Alice Chambers

Cloud communications platform provider Infobip is helping brands to move from static, rules-based workflows to deliver dynamic marketing, sales and customer support with its new Conversational Experience Orchestration Platform (CXOP). Built on Microsoft Azure OpenAI in Foundry Models, CXOP uses agentic AI to bring together customer data across channels like WhatsApp, rich communication services and web chat to understand context, act autonomously and seamlessly collaborate with teams.
SMBs face rising cyberthreats but lack advanced defences, finds Devolutions report

2 weeks ago | technologyrecord.com | Alice Chambers

Almost half (43 per cent) of small and medium-sized businesses (SMBs) faced at least one cyberattack in 2024 and only 31 per cent were able to detect the incident within minutes, finds new security report from Devolutions. The Microsoft security partner collected responses from 445 professionals across IT, security and executive leadership roles for its The State of IT Security in SMBs report.
Solgari launches chatbot powered by Microsoft Copilot Studio

3 weeks ago | technologyrecord.com | Amber Hickman

Solgari has launched a new AI-powered chatbot built on Microsoft Copilot Studio that is designed to help organisations improve customer engagement. Businesses will be able to integrate the chatbot directly into their websites, allowing their customers to interact with it through a chat interface. This will allow customers to get 24/7 assistance with the option to pass queries to a live agent if needed.
ARC Industry Leadership Forum Asia: at the forefront of the next industrial revolution

3 weeks ago | technologyrecord.com | Alice Chambers

ARC Advisory Group’s Annual Industry Leadership Forum Asia will be held at the Singapore Marriott Tang Plaza Hotel on 7 August 2025. The event will bring together representatives from industrial companies to explore the latest advancements and trends in industrial platforms, AI, data fabrics and cybersecurity, and how these technologies can drive sustainability and digital transformation.
Crestron’s Brad Hintze shares his vision for redefining workspaces

3 weeks ago | technologyrecord.com | Alice Chambers

Businesses striving to bring employees back to the office must make the transition from remote to in-person work seamless. A frictionless experience fosters collaboration and productivity, making the commute worthwhile for employees.
Microsoft launches new European Security Program

3 weeks ago | technologyrecord.com | Amber Hickman

Microsoft has launched a new European Security Program to address the evolving cyberthreat landscape in the continent. The initiative is in line with one of the five European digital commitments that Microsoft shared in April 2025. The new programme will expand the geographic reach of Microsoft’s existing work and introduce new elements that will protect European governments from ransomware groups and cyberattacks.
Microsoft AI saves UK civil servants two weeks of work per year

3 weeks ago | technologyrecord.com | Alice Chambers

Microsoft 365 Copilot could save civil servants nearly two weeks each a year, finds new UK Government report. The report includes findings from a trial of 20,000 civil servants who used the tool between September and December 2024 to assist with everyday tasks, including drafting documents, summarising lengthy emails, updating records and preparing reports. It saved each user an average of 26 minutes per day, which translates into nearly two weeks of time across one year per person.