
Alicia Hoisington
Writer and Editor at Freelance
Freelance writer, editor. Industry bylines: Boutique Design; HOTELS; Hotel Management; Hotel News Now; Today's Hotelier. PR email [email protected]
Articles
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Apr 11, 2024 |
hotelmanagement.net | Alicia Hoisington
The journey from conceptualizing to constructing a hotel requires more than just a vision. It demands a strategic roadmap, underpinned by thorough planning and insightful decision-making. And as we head further into the year, sources said building new hotels is poised for success.
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Mar 29, 2024 |
hotelmanagement.net | Alicia Hoisington
Smart technology, encompassing a broad spectrum of innovations from the Internet of Things to robotics and artificial intelligence, is not just reshaping hotel operations; it's redefining the guest experience. The integration of smart technology in hotels is creating seamless operations and enriching guest experiences in ways previously unimaginable. "Depending on the type of technology, there are many benefits.
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Feb 26, 2024 |
hotelmanagement.net | Alicia Hoisington
ESG in the hospitality industry is a big topic—and it’s one that is constantly evolving. “Environmental, social and governance is a framework used to assess an organization’s business practices and performance on various sustainability and societal issues,” said Catherine Dolton, chief sustainability officer, IHG Hotels & Resorts.
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Feb 26, 2024 |
hotelmanagement.net | Alicia Hoisington
The Dallas hotel market, a dynamic and evolving landscape, stands at a crossroads in 2024. Post-COVID, the Dallas hotel industry faces the challenge of adapting to normalized travel patterns. “In 2022, we had that surge in travel from ‘revenge’ travelers,” said Colin Sherman, director of hospitality analytics at CoStar Group. “There was a lot of pent-up money from savings and people just wanting to get out there.
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Feb 23, 2024 |
hotelmanagement.net | Alicia Hoisington
The integration of POS systems with hotel management software is a game-changer, streamlining operations and elevating guest experiences. This synergy ensures a smooth data flow between systems, leading to fewer errors and more efficient operations, according to Laura Calin, global VP of hospitality strategy and solutions management at Oracle Hospitality.
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RT @WSJ: Marriott CEO Arne Sorenson, who transformed the company into the world’s largest hotel chain, has died after a battle with pancrea…

Best wishes to Arne Sorenson during his treatment. https://t.co/u4Garo5ugg

Great read! #Hoteliers may think they don't have guests right now, but that doesn't mean they don't have customers! How are you going to fill your rooms tomorrow when travel picks back up if you ignore the customer experience today?

The effects of the #COVID-19 pandemic on the #hotel industry are gloomy, but #CustomerExperience can be a competitive advantage — even if you think you don’t have a customer right now.