Amanda Charreton

Feb 6, 2024 | htrends.com | Amanda Charreton

In a world where the hospitality industry is more competitive than ever, businesses always look for new ways to stand out and create unforgettable customer experiences. With the rise in popularity of the gaming industry, more hospitality businesses have found that incorporating gamification in their operations appeals to a younger generation of customers.

Jan 4, 2024 | htrends.com | Amanda Charreton |Ricardo Téllez

The month-end reconciliation process serves as a crucial process globally in hospitality finance, where all financial data comes together to summarize financials and performance. A recent survey of HFTP members, taken ahead of the HFTP 2023 Annual Convention this past October, exposed a stark reality: less than 20 percent of respondents can finalize this process within five days, with a significant 12 percent taking over 11 days.

Aug 18, 2023 | htrends.com | Amanda Charreton |Ricardo Téllez |Shivam Sharma

Any individual who has stayed at a hotel recently can attest that technology has become ubiquitous at every stage of the guest journey. From the booking process to check-in to guest room controls to the post-stay follow-up, guest services are supported by technology through and through. This evolution has been progressing over the last decade but was significantly accelerated by the COVID-19 pandemic which called for contactless processes. Once implemented, these automations were here to stay.

Apr 4, 2023 | hotelnewsresource.com | Gareth Fraser |Amanda Charreton

3 minute read       HFTP April, 4 2023 HFTP announced Samuel Yalley, CHTP has earned the 2023 Certified Hospitality Technology Professional (CHTP) of the Year award, after completing the certification exam in record time and attaining the highest score for the year.

Mar 30, 2023 | hotelnewsresource.com | Amanda Charreton

“Hotels are a service industry, and the key is to have happy associates.” There are many reasons Harris Rosen, president and COO of Rosen Hotels & Resorts and Florida’s largest independent hotelier, is a masterclass in hospitality leadership: his willingness to take enormous risks, his wise approach to scaling up, and most importantly, his steadfast, decades-long devotion to giving back – both to his employees and his community.