Amit Mallick

Sep 20, 2023 | bankingblog.accenture.com | Jess Murray |Amit Mallick |Oliver Reppel |Michael Abbott

In their first post, “It’snow or never: Time for central banks to embrace change,” my colleagues Rohit Mathew and Oliver Reppel explored why central banks need to transform digitally to ensure they can fulfil their mandate. In this post, they explain how central banks can go about changing the way they use data and analytics to achieve their goal; they also argue that training the workforce for this high-data environment is crucial.

Aug 28, 2023 | bankingblog.accenture.com | Amit Mallick |Oliver Reppel |Keri Smith |Michael Abbott

How loyal are your customers? And do they feel truly rewarded for their ongoing relationship with your bank? According to recent Accenture research, banking customers view loyalty as a two-way street: they are open to being loyal to one primary bank, but they want their bank to recognize and reward this loyalty. And while the majority of banks claim to be customer-centric, less than 15% actually reward customers for their holistic relationship with a bank.