Ana Komnenic

3 weeks ago | cbc.ca | Erica Johnson |Ana Komnenic

Andrew Douglas says he was just fighting for compensation when he took WestJet to small claims court — instead, the dispute has resulted in what's believed to be a landmark decision that can now be pointed to by all air travel passengers battling it out with the airlines. "Beware of seniors, they have a lot of time on their hands," the 72-year-old Ottawa man told Go Public, referring to the fact that his dispute with WestJet began more than three years ago.

2 months ago | cbc.ca | Erica Johnson |Ana Komnenic

Sharon Vincent says it's "disgusting" that Rogers Communications gave some customers a discount when they complained about price hikes to their monthly bills, but others — such as herself — got nothing. She's one of hundreds of Rogers customers who've written to Go Public, frustrated by monthly price increases to their bills they say were unexpected. Now, some are angry that friends and family who've complained to Rogers have had their bills lowered while others have struck out.

Nov 28, 2024 | cbc.ca | Erica Johnson |Ana Komnenic

Business·GO PUBLICThe CEO of telecom giant Rogers Communications has been ordered to appear before a parliamentary committee after sending a last-minute substitute in his place. MPs had asked to hear from CEO Tony Staffieri after a series of Go Public reports featuring frustrated Rogers customers.

Oct 21, 2024 | cbc.ca | Erica Johnson |Ana Komnenic

Rogers customers call contracts misleading as fee for TV boxes goes up $7/monthErica Johnson, Ana Komnenic | CBC News | Posted: October 21, 2024 8:00 AM | Last Updated: Just nowPolicy expert says customers should be allowed to exit contracts with lower penaltiesImage | Cathy CooperCaption: Cathy Cooper signed a two-year contract for TV and internet phone with Rogers Communications in June — only to discover two months later that her bill was going up due to a price hike on TV boxes.

Apr 3, 2024 | cbc.ca | Rosa Marchitelli |Ana Komnenic |Jenn Blair

When the recall notice came in the mail, Michele Ashenden and her husband Vittorio Pulcini knew it was serious. The words "Urgent Vehicle Recall'' in red letters were sprawled at the top, along with a warning that a defective fuel pump on their truck could lead to sudden loss of power and a crash. Ashenden and Pulcini didn't want to drive their 2016 Ram 1500 SLT after getting the recall notice, but had no choice. They needed the vehicle for work.