Erica Johnson

3 weeks ago | cbc.ca | Erica Johnson |Ana Komnenic

Go PublicThe Air Passenger Rights group is taking the federal government to court over rules preventing passengers from talking publicly about complaints filed with Canada’s airline watchdog, saying they are unconstitutional because they violate the right to freedom of expression.

3 weeks ago | cbc.ca | Erica Johnson |Ana Komnenic

Jordon Judge's cellphone rang as he sat in his local Vancouver coffee shop last October — caller ID said the person was from Scotiabank. He had no idea it was actually a fraudster who had manipulated the call display, a practice known as phone call "spoofing."The fraudster said he was calling to flag two suspicious charges that were coming through on Judge's Scotiabank Visa card. Judge said he hadn't approved those charges and the caller said they would be blocked.

2 months ago | cbc.ca | Erica Johnson |Ana Komnenic

Andrew Douglas says he was just fighting for compensation when he took WestJet to small claims court — instead, the dispute has resulted in what's believed to be a landmark decision that can now be pointed to by all air travel passengers battling it out with the airlines. "Beware of seniors, they have a lot of time on their hands," the 72-year-old Ottawa man told Go Public, referring to the fact that his dispute with WestJet began more than three years ago.

Jan 27, 2025 | atinitonews.com | Erica Johnson

Home / Around Canada / Rogers customers disputing price hikes report unequal treatment Dozens of Rogers Communications customers say they’re fed up with what appears to be an uneven playing field when they try to lower their monthly bills amid contract disputes. Rogers won’t address why some customers get a break and others don’t.

Jan 27, 2025 | cbc.ca | Erica Johnson |Ana Komnenic

Sharon Vincent says it's "disgusting" that Rogers Communications gave some customers a discount when they complained about price hikes to their monthly bills, but others — such as herself — got nothing. She's one of hundreds of Rogers customers who've written to Go Public, frustrated by monthly price increases to their bills they say were unexpected. Now, some are angry that friends and family who've complained to Rogers have had their bills lowered while others have struck out.