Andie Burjek

1 month ago | workforce.com | Andie Burjek

Employee scheduling is more than just filling shifts. It’s about balancing profitability with employee experience.  Labor laws govern schedules in some cities and states, which can pose compliance issues for large hourly teams. Employee scheduling software can streamline shift assignments, but truly efficient systems can also factor in demand and compliance when managers fill shifts. Creating and managing an employee schedule is a complex process that can take up hours out of a manager’s week.

Feb 28, 2024 | cmswire.com | Andie Burjek

CX and EX are inherently connected, and organizations that want to deliver the best possible CX will also make a point to intentionally address gaps in EX. Interconnectedness emphasized. CX and EX are deeply intertwined, with employee empowerment being crucial for optimal customer service. Human element crucial. Despite the importance of technology and data, the human aspect remains central to effective CX strategies. Data integration key.

Feb 8, 2024 | cmswire.com | Andie Burjek

Customer experience practitioners at Medallia's conference discuss generative AI, change management, personalization and customer insights. Data-driven insights. CX's backbone is data, enhancing customer engagement and simplifying processes. Cultural change matters. Patience in cultural adaptation fosters genuine, stable CX evolution. AI and personalization. Generative AI and personalization are pivotal, aiming for a centralized data approach for comprehensive insights.

Feb 7, 2024 | newsbreak.com | Andie Burjek

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Feb 7, 2024 | cmswire.com | Andie Burjek

In the Experience ’24 conference’s opening keynote, Medallia leaders announced four new features enabled by generative AI. Generative AI growth. Experience '24 introduces new AI capabilities in CX, showing rapid generative AI integration. Strategic focus. CEO emphasizes critical data analysis for customer attraction and experience improvement. Innovative solutions.Medallia debuts AI tools like Themes and Ask Athena, enhancing decision-making and customer support.