Andy Gillard

May 4, 2023 | ey.com | Jan Bellens |Andy Gillard

With transformations failing to deliver with surprising frequency, it is critical that banks identify early signals of underperformance. However, with a wider variety of transformation methodologies in use, and the scope and complexity of programs increasing, obtaining transparent and consistent insight into progress has become a major challenge. This wasn’t always the case.

Jan 24, 2023 | ey.com | Andy Gillard

In mid-2022 it was clear that COOs were under pressure to make operational activity faster, cheaper, safer and more sustainable. The last few months have further reinforced the intensification of roles across the bank C-suite. At the same time, COOs are facing a much broader set of challenges, requiring different skills. The cost-of-living crisis has significantly increased the demand for costs to be streamlined to help mitigate the impact of inflation flowing through the cost base.