Anita Balchandani

Jan 16, 2024 | retail-week.com | Anita Balchandani |samantha philips |Alexander Sukharevsky

The rise of generative AI means that the relationship between retailers and their customers could become unrecognisable from anything seen previously, McKinsey experts believeGenerative AI (Gen-AI) has been one of the most talked about topics for more than a year and retailers have wasted little time in exploring how the technology could transform customer services and boost productivity.

May 11, 2023 | retail-week.com | Anita Balchandani |Samantha Phillips

‘Battle for data will be the battle for the bottom line in grocery’ By Anita Balchandani, Samantha Phillips2023-05-11T05:30:00 The companies that emerge the strongest from the current downturn will shape a new data and insight paradigm, argue McKinsey’s Anita Balchandani and Samantha Phillips Across Europe, the grocery sector has been challenged by surging inflation, consumer trade down, flat online sales and pressure on margins.

May 10, 2023 | retail-week.com | Anita Balchandani |Samantha Phillips

Across Europe, the grocery sector has been challenged by surging inflation, consumer trade down, flat online sales and pressure on margins. As these trends begin to dissipate, many executives are considering a pivot to growth-focused themes. In the UK, however, the narrative remains mixed. Food price inflation, for example, has continued to accelerate and there is a consensus across consumer demographics that saving money matters.