Anne Drewa

3 weeks ago | globalnews.ca | Anne Drewa

A B.C. woman has launched an online petition for British Columbia to adopt a 'lemon law' after her recent experience with a new vehicle. "I want to make the process easier for British Columbians to get their money back if they buy a defective vehicle," Nicole Pajak told Consumer Matters. Back in February 2023, the North Vancouver resident purchased a new 2023 Volkswagen all-electric ID.4. She says it was her dream vehicle until she started having problems.

1 month ago | globalnews.ca | Anne Drewa

A B.C. man says for close to eight years he's been battling with TransUnion Canada to prove he's alive. "I can't go and borrow money anywhere because Transunion has got me in as deceased," said Bryan Kupiak. The North Okanagan resident says his troubles with the credit reporting agency started at the end of 2017 when his mother passed away. Kupiak says his social insurance number had been mistakenly switched with his mother's on her death certificate. "I had no idea I was dead.

1 month ago | globalnews.ca | Anne Drewa

A B.C. man says his credit rating has been negatively impacted after someone took out a fraudulent personal line of credit in his name. Steve Jones says his nightmare began at the beginning of the year when a letter from CIBC arrived at his home indicating his credit privileges had been blocked. When he contacted CIBC back in January 2025, Jones says he was told the account had been frozen due to fraud.

1 month ago | globalnews.ca | Anne Drewa

Trish Connolly considers herself a Vancouver Canucks superfan. The season ticket holder says she tries to go to every home game, but can’t make them all. In the past, Connolly says she’s sold her tickets on the official Canucks Ticketmaster resale site without issue. “Its worked flawlessly,” Connolly told Consumer Matters. However, this past September, the B.C. resident says she ran into issues.

2 months ago | globalnews.ca | Anne Drewa

A longtime Telus customer says he’s angry after his monthly phone, internet, and television bill didn’t reflect a lower rate offered by the telecom giant. “I just get so furious,” Brian Carson told Consumer Matters. The B.C. senior says that back in January 2025, he reached out to the telecom provider to complain about increases in his monthly bill. Carson says that, at the time, the Telus agent had promised him a lower rate going forward. “$123 for everything plus taxes,” Carson said.