Articles

  • 1 week ago | hotel-online.com | Caroline Palmer |Are Morch

    By Are Morch, Digital Transformation Coach for HotelsLet’s get real for a moment. Automation. Guest experience. Direct bookings. Revenue strategies. Everyone’s talking about how AI can revolutionize hospitality, and for good reasons. But when does the conversation shift to AI security? Crickets. Eyes glaze. The energy dips. Because AI security isn’t sexy. It’s not what makes headlines or sparks social shares.

  • Jan 7, 2025 | hospitalitynet.org | Are Morch

    The hospitality industry is at a crossroads. Traditional models, built on standardization and predictable service, are being challenged by a new breed of traveler who demands personalized experiences and seamless technology integration. In this rapidly evolving landscape, AI Leadership is no longer a futuristic concept; it's a present-day imperative.

  • Dec 4, 2024 | hospitalitynet.org | Are Morch

    This strategy positions hotels as pioneers in creating new market spaces where AI and human synergy redefine hospitality, surpassing competition, and focusing on value innovation. It addresses challenges with a systematic and people-first digital transformation process that encompasses AI readiness, AI implementation, and AI in day-to-day operations. Objective: Redefine AI adoption as an opportunity, not a threat, and align stakeholders.

  • Nov 21, 2024 | hospitalitynet.org | Are Morch

    The hospitality industry is undergoing a remarkable transformation, fueled by the integration of AI technology with the human touch to redefine guest experiences. AI assistant chatbots like Velma from Quicktext lead this change, which delivers hyper-personalized interactions. To start, consider a pilot project with an AI assistant chatbot to unlock AI's potential while ensuring a smooth transition.

  • Nov 7, 2024 | hotel-online.com | Maddy Blumberg |Are Morch

    By Are Morch, Digital Transformation Coach for HotelsFor hotels, adopting generative AI isn’t just about embracing innovation; it’s about embedding trust, security, and inclusivity in every aspect of its design and deployment. This process extends beyond technology to include the invaluable input of hotel employees, whose insights and expertise are critical for creating AI systems that align with hospitality’s core values.

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