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5 days ago | 
hotel-online.com | Caroline Palmer
The leading hospitality technology firm announces its expansion plan as guest expectations for seamless mobile ordering and elevated digital experiences accelerateIRIS, the global leader in mobile F&B and guest experience platforms for the hospitality industry, proudly reports continued momentum, with over $250 million in orders processed annually, confirming its position as a leading innovator in hotel dining and guest engagement.
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6 days ago | 
hotel-online.com | Caroline Palmer
DETROIT – NoMad Hotels has announced its debut in Michigan, following an agreement with Ford Motor Company to open a nearly 180-guest room hotel in Detroit. The hotel will be housed within The Station at Michigan Central, a 30-acre tech and cultural hub. This is part of an ambitious effort to revitalize Detroit’s historic, once-abandoned passenger rail station.
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1 week ago | 
hotel-online.com | Caroline Palmer
Hyatt grows net rooms by 10.5% to last year as of the end of the first quarter 2025 with momentum in Essentials, Lifestyle and Luxury portfolio growth, branded residential demand, and moreCHICAGO (MAY 30, 2025) – Hyatt Hotels Corporation (NYSE: H) today announced Unscripted by Hyatt, the newest brand in its growing Essentials portfolio.
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1 week ago | 
hotel-online.com | Caroline Palmer |Are Morch
By Are Morch, Digital Transformation Coach for HotelsLet’s get real for a moment. Automation. Guest experience. Direct bookings. Revenue strategies. Everyone’s talking about how AI can revolutionize hospitality, and for good reasons. But when does the conversation shift to AI security? Crickets. Eyes glaze. The energy dips. Because AI security isn’t sexy. It’s not what makes headlines or sparks social shares.
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2 weeks ago | 
hotel-online.com | Caroline Palmer
Artificial intelligence is rapidly changing how hotels engage with visitors. From my perspective, it offers powerful new avenues for personalized connection. At a recent Radisson Hotels event, RADFEST, I shared compelling insights on the pivotal role of guest data, including reputation, review, and survey information. This data, I believe, is becoming the cornerstone of effective AI-driven personalization in hotels.
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2 weeks ago | 
hotel-online.com | Caroline Palmer
Hospitality businesses can increase the perceived value of their internships by incorporating meaningful coworker socializing experiences and professional relationships for interns, according to a new study from researchers in the Penn State School of Hospitality Management. The research team also found that skill variety, supervisor support, and exposure to role models are critical drivers of valuable and impactful internships.
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3 weeks ago | 
hotel-online.com | Caroline Palmer |Hicham Jaddoud
By Hicham JaddoudThis article explores how AI reshapes the industry by transforming service, improving operational efficiency, and enabling personalized experiences. Additionally, we will highlight real-world examples of AI applications in different industry segments. This article is structured as follows: first, we will explore the role of AI in transforming service within the hospitality industry. Next, we will examine how AI enhances departmental operational efficiency.
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3 weeks ago | 
hotel-online.com | Caroline Palmer |Jim Butler
The 32nd edition of Meet the Money® national hotel finance and investment conference was held May 5-7 at the Los Angeles Airport Marriott. Some of the insightful presentations included observations on the current economy, insurance and investment advice tailored for hospitality, boutique hotel investment patterns, the Lodging Industry Investment Council’s Top 10, and the state of the hospitality industry in 2025.
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1 month ago | 
hotel-online.com | Caroline Palmer
I’m going to start this article with a theme I’ve preached for years: When it comes to customer service and experience, our customers no longer compare us just to our competitors. Their mental benchmark, whether they know it or not, comes from the best experience they have had from any company or brand. It’s companies like Amazon, Apple, Costco, Chick-fil-A, and others that excel in providing an experience that gets customers to come back, that become our customers’ standard for service.
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1 month ago | 
hotel-online.com | Caroline Palmer
“So you don’t have to …” These five words are powerful, and whether or not customers realize it, they love them. Think about what makes certain companies stand out from their competitors. Is it their product? Is it price? These matter, but as I’ve been preaching for decades, the differentiator is the customer experience. And specifically, the experience I want to focus on in this article is convenience.
