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3 weeks ago | 
imrg.org | Barley Laing |Ellie-Rose Davies
By Barley Laing, the UK Managing Director at MelissaConsumers increasingly expect a seamless end-to-end experience when shopping online – a quick and simple checkout and fast, flexible delivery. This is backed up by research which highlights that customer experience drives over two-thirds of customer loyalty, outperforming brand and price combined. It’s why many retailers are keen to deliver a seamless customer experience in 2025. The important question is how can they make it a reality?
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Dec 10, 2024 | 
techtrendspost.com | Barley Laing
Evolving AI technologies Deepfake software, automated phishing systems, chatbots, and advanced data analytics allow fraudsters to quickly and easily create highly personalized and compelling fraud schemes. According to the UK’s Financial Ombudsman Service, this is a time when fraud and scams are at record levels. They said consumers filed 8,734 fraud and scam-related complaints in the three months from April to June 2024. This is an increase from 6,094 cases in the same period in 2023.
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Dec 10, 2024 | 
finextra.com | Barley Laing
Driven by evolving AI technologies deepfake software, automated phishing systems, chatbots and advanced data analytics, are enabling fraudsters to create highly personalised and convincing fraudulent schemes, quickly and easily.
This is at a time when fraud and scams are at record levels according to the UK’s Financial Ombudsman Service. They have disclosed that consumers lodged 8,734 fraud and scam complaints in the three months April – June 2024, up from 6,094 over the same period
in 2023.
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Dec 2, 2024 | 
financederivative.com | Barley Laing
By Barley Laing, the UK Managing Director at MelissaAI-driven technologies, such as deepfake software, automated phishing systems, chatbots, and advanced data analytics are enabling scammers to create highly personalised and convincing fraudulent schemes, quickly and easily. It’s largely why fraud and scams are at record levels according to the UK’s Financial Ombudsman Service.
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Nov 26, 2024 | 
imrg.org | Barley Laing |Ellie-Rose Davies
By Barley Laing, the UK Managing Director at MelissaFor those in eCommerce, the delivery stage is fast becoming one of the most important customer experience frontlines. This is because consumers expect fast and seamless deliveries. This is backed up by research from the US that finds shipping service and reliability of delivery are important for customers who shop online.
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Nov 12, 2024 | 
techuk.org | Barley Laing
Guest blog by Barley Laing, the UK Managing Director at Melissa When geocoding is mentioned thoughts usually turn to the logistics and delivery sectors.
It’s due to geocoding technology being able to take a verified postal address and enrich it by appending latitude and longitude location coordinates. This results in an accurate ‘rooftop level’ address location, which is particularly important when location and address aren’t necessarily the same thing.
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Oct 8, 2024 | 
imrg.org | Barley Laing |Ellie-Rose Davies
By Barley Laing, the UK Managing Director at MelissaIn the retail sector the transformative power of artificial intelligence (AI) promises to, and in many cases already is, driving real-time business success. From enhancing data-driven insight and productivity, to improving the customer experience. With Black Friday looming, AI can potentially play a vital role in driving sales during one of the most important periods in the retail calendar.
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Sep 30, 2024 | 
gpsj.co.uk | Barley Laing
Addressing the core issue By Barley Laing, the UK Managing Director at MelissaThe new government brings with it new ideas on driving efficiencies and positive change within the public sector. It is a necessity in light of the state of the public finances. Barley LaingAs it formulates its next steps in these areas the onus is on organisations in the public sector to take the lead in driving efficiency savings and change – the focus of Labour’s manifesto – which are interlinked.
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Sep 18, 2024 | 
financederivative.com | Barley Laing
By Barley Laing, the UK Managing Director at MelissaAccording to Nasdaq’s 2024 Global Financial Crime Report $3.1 trillion of illicit funds flowed through the global financial system in 2023. As a result, it’s not surprising that most in financial services are investing heavily in advanced ID verification technology to protect themselves from fraud and meet Know Your Customer (KYC) and Anti-Money Laundering (AML) regulatory standards.
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Sep 5, 2024 | 
techuk.org | Barley Laing
We have a new government with new objectives and expectations. It wants to focus on positive change and efficiencies, which is important during a period when public expenditure is under significant pressure.
Taking the lead in driving efficiency savings and change - the focus of Labour’s manifesto - which are interlinked, is something the public sector needs to do.
The best way to achieve this is by having access to clean data on citizens, including the appropriate technology to deliver it.
