Ben Harris-Roxas

Aug 28, 2023 | onlinelibrary.wiley.com | Shona Bates |Ben Harris-Roxas |Michael Wright

1 INTRODUCTION Human services,1 such as health and social care, are increasingly being delivered by third-party providers (providers) under contract to government; this can be attributed, among other things, to political, economic, strategic, and practical considerations (Butcher & Dalton, 2014; Gallet et al., 2015; Hood, 1995; Kurunmäki, 2009).