
Bob Thompson
CEO and Editor-in-Chief at CustomerThink
CustomerThink founder and global evangelist for customer-centric business.
Articles
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1 week ago |
ricochet.com | Bob Thompson
And I’m sure there are more reasons than listed in the title. One might be the failures by the Government Accountability Office (GAO). I’m not a certified public accountant but I do have an accounting degree and a lifetime career working in financial institutions, so I kinda know what an audit is. Here’s a headline from an article today at RedState by Ward Clark:Busted: Fed Budget Analyst Cops to Embezzling $657K – and There Are Many More Doing the Same
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1 month ago |
customerthink.com | Bob Thompson
Last week I had the pleasure of attending the Medallia Experience conference in Las Vegas. It was my first in-person event in over 5 years, and wow, what a difference it makes to see people in person!While not a huge fan of Lost Wages, I’ll admit that staying at the Wynn was a motivator — a fabulous property a bit away from the crazier part of the Strip. My experience there was nearly flawless, except for one issue that the hotel handled with CX excellence. More on that in a moment.
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1 month ago |
boreal.org | Bob Thompson
Bob Thompson, Cook County Assessor. Photo providedFrom Cook County, MN - March 28, 2025By: Bob Thompson, Cook County Assessor In the coming weeks, Cook County Property Owners will receive their 2025 Property Tax Statements and 2025 Valuation Notice. The 2025 Valuation Notice contains important information on the Assessor’s current estimated market value & classification and will provide instructions on how a taxpayer can appeal if they feel the assessment information is incorrect.
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1 month ago |
ricochet.com | Bob Thompson
I know this is unpredictable. But my view of the possibilities has certainly shifted with what I have observed since the re-election of Donald Trump. Some thought to call Trump’s second term a lame duck term, whatever that would mean to different people. I don’t think such a term really applies to Trump under any circumstances. It usually seems to mean a difference in behavior depending on whether a future election is in store or not, but I have never seen that in Trump’s behavior or potential.
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2 months ago |
ricochet.com | Bob Thompson
On several occasions during Donald Trump’s fight against the Deep State, I have indicated on Ricochet posts that my view is that America began the trip that has landed us where we are today in 1913 with the 16th and 17th Amendments to the Constitution and the creation of the Federal Reserve as a central bank. That is just a layman’s view because I have no scholarly credentials to support that view, only my life experience.
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