Calvin Tilokee

Apr 30, 2024 | marketscale.com | Alexandra Simon |Calvin Tilokee

App services are reshaping the hospitality landscape even as many hotels are slow to adopt it. But ensuring that hotels maintain a human touch while integrating easy-to-use apps into their service offerings is still very much a priority. There is a high demand for seamless guest experiences, but hoteliers have to come to terms with finding the right balance between automation and personalization. Apps can be invaluable, but hotels should be utilizing it in conjunction with in-person services.

Apr 30, 2024 | marketscale.com | Alexandra Simon |Calvin Tilokee

AI continues to permeate the hospitality industry as they increasingly turn to AI chatbots to enhance customer service. However, this move towards digital assistants comes with its own set of challenges, particularly in maintaining the quality of interactions to ensure they meet brand standards and customer expectations. With the stakes high for customer satisfaction and brand loyalty, the need for effective quality control measures for these AI chatbot systems is quite critical.

Apr 30, 2024 | marketscale.com | Alexandra Simon |Calvin Tilokee

Return on investment (ROI) remains the principal compass in the hospitality industry and in guiding new investments for hotel owners and operators. As costs escalate within the increasingly competitive environment, the focus on maximizing returns is crucial. As businesses grapple with economic uncertainties and shifts in consumer behavior, the spotlight turns to investments that promise tangible financial benefits.

Apr 2, 2023 | hotelexecutive.com | Raianne Reiss |Calvin Tilokee |Aron Ezra |Susan Sanders

No matter where in the world a hotel business may be located or the type of experience it seeks to provide, virtually no aspect of the hospitality industry has been left unaffected by the ongoing increase in guest standards and expectations. Whether traveling for leisure or business, today's guests are yearning to receive service that's faster, more convenient and seamlessly personalized.

Mar 29, 2023 | hotelexecutive.com | Herbert Laubichler-Pichler |Alma Resort |Kylie Uvodich |Calvin Tilokee

Co-authored by Deanne Frame, Director of Human Resources, McNeill Hotel Company We never truly know what we are capable of until we are tested. In the case of the pandemic, organization, preparation, our intrinsic skills-and good measures of patience and empathy-came face to face with the unknown and the unexpected. Working in hospitality, we were familiar with dramatic changes of fortune due to economic cycles, natural disasters, and other current events.