Chiara Cavaglieri

6 days ago | which.co.uk | Chiara Cavaglieri

Banks will have to give 90 days’ notice and a clear explanation before shutting accounts from April 2026, under new rules to protect customers from unfair account closures, known as 'de-banking'.

2 weeks ago | which.co.uk | Chiara Cavaglieri

In the week that the 150th banking hub has opened its doors, major banks have signed a new £1.75bn contract to continue offering basic banking services at Post Office counters until at least 2030. The deal will bring in an extra £500m over five years for the Post Office, but with high street branches continuing to close, what does this mean for your access to in-person banking?

2 weeks ago | which.co.uk | Chiara Cavaglieri

Your child’s first bank account is a significant milestone, teaching them about budgeting and giving them their first taste of financial independence. There are more options available in 2025, including Monzo, which last month removed the waitlist for its under-16 account. Here, we explain how Monzo’s account compares with the alternatives, from digital challengers to familiar high street banks and pocket-money apps. Monzo's account is available to children as young as six.

3 weeks ago | which.co.uk | Chiara Cavaglieri

A moment’s distraction is all it takes to fall into a fraudster’s trap, such as an urgent phone call from ‘your bank’ during a busy day, but there are many simple ways to protect your financial accounts. I’ve spent more than a decade researching threats and battling to get bank fraud victims their money back, yet I’ve never felt unsafe using online or mobile banking.

1 month ago | which.co.uk | Chiara Cavaglieri

Dear Which?,I recently noticed a recurring payment of £40 to a company called scentnice.com for goods I never ordered and never received. I phoned my bank and cancelled the subscription, but I don’t know how I signed up for this and how they got my card details. I’ve lost more than £300 and NatWest says it won’t refund me. Why would a 75-year-old man subscribe to a perfume website? I think it will be a waste of time trying to recoup my loss. Matt M Wishaw, ScotlandChiara Cavaglieri, Which?