Christine Horton

London

Writer and Editor at Freelance

Contributing Editor at Channel Futures

Books, music, cats, wrestling, occasionally sweary. Freelance journo and copywriter. Very little - if any - work stuff to be found here.

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Articles

'Energized' Kaseya CEO On Platform, Product, Partners

1 week ago | channelfutures.com | Christine Horton

In this one-to-one interview, Kaseya CEO Rania Succar details her strategic goals for the company — and where MSPs have said there’s room for improvement. DATTOCON EUROPE — Rania Succar stepped into the role of Kaseya CEO just two weeks ago, after Fred Voccola’s departure. At DattoCon Europe on Wednesday, she appeared on stage in front of hundreds of MSPs to share her plans for the software vendor.
New Kaseya CEO Promises Better Experience

1 week ago | channelfutures.com | Christine Horton

New Kaseya CEO Rania Succar shares her leadership philosophy and vision for the company with MSPs for the first time. DATTOCON EUROPE — New Kaseya CEO Rania Succar says improving customer experience is a priority at the software vendor. “Our customers are looking to have better end-to-end experiences with Kaseya and to see Kaseya be more customer-centric,” she told Channel Futures at DattoCon Europe in Dublin, Ireland.
Government sets out Cyber Growth Action Plan

1 week ago | thinkdigitalpartners.com | Christine Horton

Editorial The Government has today set out its Cyber Growth Action Plan, where it will examine the strengths of the UK’s cyber sector with a view to creating a set of recommendations for the sector’s growth. Its plans include £16 million in new investment for two cyber sector programmes to kickstart growth. £10 million in additional funding will be invested in the CyberASAP programme over the next four years.
Microsoft Commits to Europe with Sovereign Cloud

1 week ago | channelfutures.com | Christine Horton

Among growing calls for digital sovereignty in Europe, Microsoft is strengthening data privacy and resilience in its Sovereign Cloud. Microsoft is doubling down on strengthening data privacy for European customers, with the expansion of its Sovereign Cloud offering. Talk of digital sovereignty is growing louder across Europe. Current geopolitical uncertainty under the Trump administration in the U.S. has caused many European organisations to reassess their dependencies on U.S. technology firms.
Salesforce shares agentic AI vision for public sector

1 week ago | thinkdigitalpartners.com | Christine Horton

Salesforce is positioning agentic AI as a transformative solution for public sector service delivery, according to Kishan Chetan, the company’s global service cloud lead. “In public sector, everything is about service,” Chetan told Think Digital Partners.
A skills crisis we can fix: Why apprenticeships must be a national priority

1 week ago | thinkdigitalpartners.com | Christine Horton

Editorial A thriving economy isn’t only built on innovation and money – it’s built on people with the training, confidence and capabilities to contribute significantly to work and society. But across the country, a gap is opening up. Employers are struggling to fill vacancies in key sectors, while thousands of young people are being excluded from the labour market.
Digital Identity: Global Roundup

1 week ago | thinkdigitalpartners.com | Christine Horton

Editorial GlobalMicrosoft is transitioning to passwordless authentication across its services. The company has established a timeline that began with mandatory multifactor authentication (MFA) for the Azure portal, Microsoft Entra admin center, and Microsoft Intune admin center in October 2024. The transition continues in 2025, with Microsoft removing password autofill capabilities from its Authenticator app in July.
UK Spending Review: Industry Reaction

2 weeks ago | thinkdigitalpartners.com | Christine Horton

The tech industry has reacted quickly to the UK Spending Review, delivered by Chancellor Rachel Reeves (pictured). Among the announcements was a £2 billion for the government’s AI Action Plan to create jobs and investment in the UK. John Gibson, chief commercial officer at AI firm Faculty, said AI can help plug funding and efficiency gaps within public services. “AI models are rapidly improving and starting to pass performance thresholds that make them serious tools to tackle these backlogs.
DWP modernising contact centres

2 weeks ago | thinkdigitalpartners.com | Christine Horton

Editorial The Department for Work and Pensions (DWP) has awarded a contract to cloud systems integrator Route 101, for a UK-sovereign Citizen Experience Platform (CXP), powered by NiCEs CXone Mpower. The project will support DWP with the modernisation of its current contact centre operations, supporting more than 40,000 agents and transforming both phone and digital services.
Salesforce Drives Home Agentic AI Opportunity

2 weeks ago | channelfutures.com | Christine Horton

AGENTFORCE WORLD TOUR LONDON —Salesforce is expanding its partner ecosystem across Europe, the Middle East and Africa (EMEA), leaning into opportunities around agentic AI. “We’re constantly looking for new partners to come into the ecosystem,” said Jemma Byrne, vice president of UKI ecosystem, Salesforce. “We’re seeing huge potential in business process outsourcing (BPO), especially around digital labor and AI agents.