Cleo Clarke

Dec 4, 2023 | hotelexecutive.com | Cleo Clarke |Sandy Hanson |Adi Y. Segal

This article was co-authored by Luke Glisan, Shareholder, Brownstein Hyatt Farber Schreck , and Christine Samsel, Shareholder, Brownstein Hyatt Farber Schreck With every reservation and every check-in, hotels collect consumers' personal information. Data may be collected at multiple points, including a hotel's website and app. The data is not only useful in ensuring a smooth and pleasant stay for guests, but also for marketing and loyalty programs that keep customers coming back.

Feb 26, 2023 | hotelexecutive.com | Brett Byers |Cynthia Schuler |Arte Nathan |Cleo Clarke

Coming up in April 2023... Guest Service: Exceeding Expectations When guests check into a hotel, they have expectations of quality customer service. They expect to have their needs met in a professional manner, they desire a certain level of comfort, and possibly even made to feel a little special. This is important because satisfied guests are more likely to return and to become true brand ambassadors.