Corey Noles

Denver, United States

Managing Editor at TechnologyAdvice

Co-founder / Editor in Chief of @ArmchairRockst1 #RocknRollJournalist

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Articles

Top Housecall Pro Alternatives for Field Service Companies

Nov 27, 2024 | technologyadvice.com | Tamara Scott |Corey Noles

Table of contentsToggleHousecall Pro is a field service management software for home services companies. Moving to your first field service software or upgrading your system can significantly reduce overhead expenses. These expenses can range from parts and supplies to vehicle maintenance. Housecall Pro offers online booking, fast payments, marketing, job notifications, and many other features. These key features keep home services FSM companies connected to their employees and customers.
What is an AI Call Center? A Complete Guide in 2024

Nov 27, 2024 | technologyadvice.com | Don Hall |Corey Noles

Table of contentsToggleKey takeawaysHumans develop the algorithms and train the AI models that allow chatbots and virtual assistants to mimic human conversations and respond appropriately to user inquiries. Artificial intelligence chatbots and virtual assistants are trained using data models from historical business data. Therefore, the correct dataset must be used and properly cleansed.
What is a Hosted Call Center? Benefits & Applications

Nov 21, 2024 | technologyadvice.com | Don Hall |Corey Noles

Table of contentsToggleKey takeawaysHosted call centers eliminate upfront infrastructure costs, reduce IT maintenance burdens, and offer a scalable, subscription-based model that adapts to business needs. They support remote work, integrate seamlessly with CRM and business tools, and provide advanced features like automated call routing and real-time monitoring.
Top 6 Google Voice Alternatives for 2024

Nov 18, 2024 | technologyadvice.com | Marianne De Guzman |Corey Noles

Table of contentsToggleGoogle Voice is a popular business phone solution mainly for its ease of use, free personal plan, and cheap subscription fees. While it stands out for its simplicity and low pricing, its limited functionality and integrations can disadvantage larger enterprises or scaling teams that require in-depth collaboration capabilities and call customization options for handling call traffic.
11 Best Dialpad Alternatives and Competitors in 2024

Nov 14, 2024 | technologyadvice.com | Silvana Peters |Corey Noles

Table of contentsToggleDialpad is a unified communications (UC) platform offering a range of call management tools. However, users commonly note drawbacks such as metered international calling, minimum user requirements, limited video meeting capacity, and occasional issues with customer support. These are important factors for businesses seeking a comprehensive or scalable solution.
What is Data Management?

Nov 11, 2024 | technologyadvice.com | Don Hall |Corey Noles

Table of contentsToggleKey takeawaysData management is a sub-function of the data governance framework, and data management executes the rules established by the data governance framework on the tools and processes used to collect, store, cleanse, integrate, and share data per data governance policies.
What is Call Center CRM? A Complete Guide in 2024

Nov 7, 2024 | technologyadvice.com | Aron Vaughan |Corey Noles

Table of contentsToggleKey takeawaysCall center CRM software enhances customer interactions by providing a centralized platform for managing communications, automating tasks, and improving agent efficiency. Key features include omnichannel support, real-time analytics, and AI-driven tools that streamline call center operations. Implementing the right CRM can reduce response times, personalize customer service, and drive data-driven improvements in call center performance.
How to Use AI in Data Analysis? The Complete Guide

Oct 23, 2024 | technologyadvice.com | Don Hall |Corey Noles

Table of contentsToggleKey takeawaysVoluminous data in organizations stored as structured or unstructured data requires AI in a data analysis process to discover useful information a human cannot detect. Multiple AI techniques and statistical/mathematical methods are used in a data analysis process to extract the exact data a business can use for decision-making. Using AI and data analytics for decision-making does not mean a business will always make the right decision.
CRM Reporting: Top Strategies and Tools in 2024

Oct 16, 2024 | technologyadvice.com | Aron Vaughan |Corey Noles

Table of contentsToggleKey takeawaysCRM reporting allows you to analyze detailed data over specific time periods, compare trends, and generate more comprehensive insights. A CRM dashboard provides a real-time snapshot of your business performance. What is CRM reporting? Modern customer relationship management (CRM) systems can do almost everything, from keeping track of interactions, sales, lead management, marketing, and more. But how do you turn all that data into something actionable?
5 Best Sales Chatbots for 2024

Oct 15, 2024 | technologyadvice.com | Aron Vaughan |Corey Noles

Table of contentsToggleWhat is a sales chatbot? AI sales chatbots are automated tools designed to engage customers in meaningful conversations. Using natural language processing (NLP) and machine learning, these bots interpret and respond to customer queries in a human-like manner. They can handle a wide range of tasks, from answering simple FAQs to guiding users through the sales funnel, providing product recommendations, and even completing transactions.