Craig Durr
Host at UC Today
Researcher/analyst in the tech industry. Love data that creates insights. I look at human elements of our work lives - the workforce, workplace & the workflows
Articles
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1 week ago |
collab-collective.com | Craig Durr
A battle-tested forecasting framework for vendors, strategists, and anyone building technology roadmaps in uncertain timesAs someone working at the intersection of workplace technology, market analysis, and strategy, I’ve come to rely on forecasting not just as a way to project numbers—but as a tool to understand how the market actually thinks. And for me, video conferencing devices have always offered a surprisingly clear signal.
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2 weeks ago |
collab-collective.com | Craig Durr
The Brief: Cisco and ServiceNow have announced an expanded partnership to enhance the secure adoption of AI for enterprises at scale. The collaboration focuses on integrating Cisco’s AI Defense capabilities with ServiceNow’s Security Operations (SecOps) to improve AI risk management, governance, and compliance. This initiative aims to simplify workflows and reduce complexity for enterprises embracing AI while addressing associated risks and vulnerabilities.
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2 weeks ago |
collab-collective.com | Craig Durr
The Brief: RingCentral has announced the launch of RingCX for Salesforce Service Cloud Voice, a Bring Your Own Telephony (BYOT) solution that integrates the RingCentral phone system directly with Salesforce’s Omni-Channel workspace. This solution is designed to streamline operations for high-volume contact centers by unifying customer interactions—including voice calls, chats, and cases—on a single platform.
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2 weeks ago |
collab-collective.com | Craig Durr
The Brief: The 2025 Microsoft Work Trends Index Report highlights the rise of the “Frontier Firm,” a new organizational model built around AI-driven innovation. The report, based on global surveys, Microsoft 365 data, and LinkedIn trends, emphasizes AI's role in transforming business operations and knowledge work. Leaders worldwide identify this as a pivotal year to rethink strategies, with 82% planning to leverage AI for workforce expansion within 18 months.
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3 weeks ago |
collab-collective.com | Craig Durr
The Brief: Webex Calling offers cloud-based communication services tailored for enterprise needs. With a focus on reliability, security, and performance, it provides seamless cloud calling that businesses can rely on. Leveraging over 25 years of experience in telephony, Cisco ensures high availability and continuity through a globally distributed infrastructure, advanced traffic routing, and survivability features.
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When AI enters the room, everything changes—from how we meet to how spaces respond. @Microsoft's Irena Andonova joins @craigdurr on Decision Point to explore how AI is transforming collaboration—think smart recaps and room-aware tech. 🎧 Catch the episode here: https://t.co/QRMqmal4bH
Excited to share insights from our latest blog: @xyte_io's Universal Device APIs address long-standing integration challenges in the AV industry. With seamless cross-platform device management, open APIs, and future-proof scalability, this solution is... https://t.co/Wg18hGGQDx https://t.co/2I2OkQcasZ
🎉 April has brought exciting updates to @GoogleWorkspace! Gemini introduces Canvas and Audio Overviews, while Gmail adds event integration and Contextual Smart Replies. Google Slides and Chat also bring new features to streamline design and team coll... https://t.co/5CNZQLSEk6 https://t.co/NJ5rfefEy8