UC Today

We are a top publication specializing in Unified Communications and Collaboration. Our coverage includes Contact Centre solutions, Video Conferencing, IP Endpoints, and new technologies on the rise. As a digital publisher, we aim to provide the latest news and insights in the UC industry. Our goal is to keep our readers informed, educated, and engaged.

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UC Service Management Strategies for Success

2 days ago | uctoday.com | Rebekah Carter

In a time of evolving hybrid work strategies, increasingly complex unified communication platforms, and growing reliance on technology, businesses need to shift tactics. Simply "reacting" to issues as they emerge isn't enough. Organizations need proactive UC service management strategies to minimize downtime, boost productivity, and cut risks. Ultimately, modern, distributed teams need a comprehensive collection of UC, collaboration, and productivity tools to thrive.
The Complete 8x8 Guide for Business Leaders

2 days ago | uctoday.com | Rebekah Carter

If you're tired of running your business with a patchwork of complicated phone systems, messaging apps, and video conferencing tools, this 8×8 guide will introduce you to one of the most versatile ways to streamline your communication strategy. First founded in 1987, under the name "Integrated Information Technology", 8×8 has emerged as one of the most popular providers of cloud-based communication services worldwide.
AI-Powered Communications

2 days ago | uctoday.com | Rebekah Carter

Welcome to the ultimate Dialpad guide - covering everything you need to know about one of the vendor revolutionizing business communications, and customer service workflows. Founded in 2011 by a team crew of ex Google voice engineers, Dialpad started life as a scrappy startup with a mission to transform cloud-based voice experiences. Today, Dialpad offers companies powerful tools for communication, collaboration, sales, and customer service, all infused with native AI capabilities.
Enhancing Employee Experience & Maximizing Uptime

2 days ago | uctoday.com | Rebekah Carter

Still struggling to manage an increasingly complex unified communications ecosystem? This UC service management guide will show you how the right technologies can reduce downtime, improve productivity, enhance employee experiences, and boost agility. Today, Unified Communications (UC) solutions have become a necessity. The market is growing at a rate of 17.4% CAGR, driven by a continued focus on constant digital transformation, the rise of hybrid work, and the need to consolidate technology.
Just 4% of Organizations Able to Withstand Today's Cyber Threats in AI Age

3 days ago | uctoday.com | Kristian McCann

Cisco has released an alarming study that highlights only 4 percent of organizations worldwide can effectively withstand today's cybersecurity threats. The 2025 Cybersecurity Readiness Index showed a slight increase from the 3 percent reported in last year's Index; however, the snail's pace of growth shows a lack of engagement in cybersecurity and an increase in complexity as AI dominates.
What Happens When You Ditch Desk Phones for a UC-Integrated eSIM Solution

3 days ago | uctoday.com | Kristian McCann

In today's uncertain economic climate, many companies are looking for ways to cut their infrastructure and communications costs. Two changes in particular are having far-reaching impact on the choices that need to be made to keep a reign on costs while helping the workforce to be more productive. The first is that working practices have undergone significant changes - with many more employees working away from their offices.
RingCentral Earnings Call Delivers Strong Results as RingCX and AI Receptionist Push 1,000 Seats

6 days ago | uctoday.com | Kristian McCann

RingCentral has met analyst expectations in its Q1 earnings call amid growth in its RingCX and AI Receptionist. "We are seeing strong growth of RingCX, including large deals, which underscores that our multi-product strategy is working across all cohorts,"Kira Makagon, President and Chief Operating Officer at RingCentral, said during the quarterly earnings call. Last quarter, RingCX had only 700 customers, and its AI Receptionist was only released in March to select U.S. clients.
Microsoft Teams Update (May 2025)

6 days ago | uctoday.com | David Dungay

Watch on YouTube. In this UC Today exclusive, host David Dungay is joined by Microsoft experts Tom Arbuthnot, Kevin Kieller, Amanda Sterner, Ryan Herbst, Satish Upadhyaya, and Tom Halards for the highly anticipated Microsoft Teams Monthly Update.
Big UC News From Microsoft, Salesforce, RingCentral and Asana

6 days ago | uctoday.com | Kieran Devlin

Microsoft Finally Hangs Up on Skype, While Salesforce CEO Cites Slack as a Warning About Microsoft's OpenAI PartnershipMicrosoft finally closed down Skype for good on Monday, marking the final chapter for a platform that once revolutionised and defined internet calling. Previously flagged in February to warn users ahead of schedule, Skype was officially shuttered this week, 22 years after it first launched and 14 years after Microsoft bought the platform for $8.5 billion in 2011.
Nuvola Distribution and Dialpad Partnership Opens Up EMEA for AI-Powered UC Solutions

6 days ago | uctoday.com | Kristian McCann

Nuvola Distribution has announced a strategic partnership with Dialpad in a move that expands UCaaS's presence to resellers across the world. "We are thrilled to join forces with Dialpad, a company that shares our commitment to delivering cutting-edge communication solutions,"Michael Lloyd, CEO of Nuvola Distribution, said. This collaboration will operate via an agency model to enhance the provision of Dialpad's UCaaS and CCaaS solutions.