Damon Covey

1 month ago | cxotalk.com | Michael Krigsman |Damon Covey

Michael Krigsman: AI is reshaping customer communications with terms like virtual workforce and AI Receptionist. I'm Michael Krigsman, and I spoke with Damon Covey from GoTo to explore how small companies can use AI agents to improve both efficiency and customer service. Damon Covey: One of the main customer service challenges is communicating effectively with your customer over the channel and how they want to talk to you.