Michael Krigsman

Boston

Host and Publisher at CXOTalk

Contributor at Freelance

Host and Publisher of @cxotalk | Former columnist: @zdnet | Referenced in the media 1000+ times and in 50+ books

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Articles

AI Receptionists: Transforming Customer Service!

1 month ago | cxotalk.com | Michael Krigsman |Damon Covey

Michael Krigsman: AI is reshaping customer communications with terms like virtual workforce and AI Receptionist. I'm Michael Krigsman, and I spoke with Damon Covey from GoTo to explore how small companies can use AI agents to improve both efficiency and customer service. Damon Covey: One of the main customer service challenges is communicating effectively with your customer over the channel and how they want to talk to you.
Inside the AI Arms Race: LLMs, Economics, and Strategy

1 month ago | cxotalk.com | Michael Krigsman |Nate Jones

In CXOTalk episode 879, host Michael Krigsman is joined by Nate B. Jones, AI product leader and expert in large language models (LLMs), to discuss the rapidly evolving landscape of AI technology.
AI in Clinical Trials: What You Need to Know

1 month ago | cxotalk.com | Jay Ferro |Michael Krigsman

How can artificial intelligence transform clinical trials, accelerate innovation, and improve patient outcomes? Join us for this special episode of CXOTalk, which explores the practical realities and strategic implications of AI in clinical research with Jay Ferro, Clario's Chief Information, Technology, and Product Officer.
AI, Digital Assets, and Public Trust: Inside the House of Lords

2 months ago | cxotalk.com | Chris Holmes |Tim Clement-Jones |Michael Krigsman

Join CXOTalk episode 875 for an exclusive conversation with Lord Chris Holmes and Lord Tim Clement-Jones of the UK House of Lords as they offer unprecedented insights into the future of AI, digital assets, and public trust. This landmark episode explores how policymakers at the highest levels are navigating the delicate balance between technological innovation and public protection.
How to Secure 5G Networks with AI, Zero Trust, and SASE

2 months ago | cxotalk.com | Michael Krigsman |Anand Oswal

Michael Krigsman: With the huge growth of 5G in telecom, how can organizations manage security for this important technology? We're taking a deep dive with a world-leading expert, Anand Oswal, who is Senior Vice President and General Manager of Network Security for Palo Alto Networks. Anand Oswal: It's exciting to see all the momentum of 5G technologies in transforming industries.
AI in Healthcare: Choices, Data, and Outcomes

2 months ago | cxotalk.com | Teresa Carlson |David Reich |Michael Krigsman

Artificial Intelligence is rapidly transforming healthcare, reshaping patient care, clinical decision-making, and operational efficiency. But integrating AI successfully requires navigating complex choices around data management, privacy, investment, and ethical governance.
Agentic AI in the Enterprise: What it Means for You

Mar 3, 2025 | cxotalk.com | Phil Fersht |Michael Krigsman

Agentic AI represents a significant shift in enterprise technology, enabling AI systems to perform tasks independently, adapt to changing conditions, and make autonomous decisions. In CXOTalk episode 872, Phil Fersht, CEO and Principal Analyst at HFS Research, joins host Michael Krigsman to discuss agentic AI's current state and future trajectory within the enterprise market.
Building an AI Startup: What's Different in 2025?

Feb 24, 2025 | cxotalk.com | Arvind Jain |Michael Krigsman

In episode 871 of CXOTalk, Michael Krigsman and Arvind Jain, former Distinguished Engineer at Google, co-founder of Rubrik, and CEO of Glean, explore the dramatically transformed AI startup landscape of 2025. This conversation is essential for entrepreneurs navigating the startup ecosystem and enterprise leaders making critical decisions about AI vendors and partnerships.
CIO + AI: Lessons from Early Adopters in the Enterprise

Feb 1, 2025 | cxotalk.com | Isaac Sacolick |Michael Krigsman

Join host Michael Krigsman for CXOTalk episode 869, unlocking enterprise leadership at the intersection of AI with two of the world’s most influential CIO advisors: Tim Crawford and Isaac Sacolick. In This Episode, You’ll Discover:Strategic Integration: How CIOs can align AI initiatives with core business objectives to drive growth and competitive advantage.
AI Snake Oil Exposed: Princeton Researcher Busts AI Hype

Jan 13, 2025 | cxotalk.com | Arvind Narayanan |Michael Krigsman

Join this provocative conversation with Princeton Professor Arvind Narayanan, co-author of AI Snake Oil, as we cut through the AI hype cycle to examine what artificial intelligence can and cannot deliver for business. While generative AI represents genuine technological progress, many AI applications - particularly in predictive analytics - are fundamentally flawed.