Daofan Sun
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Aug 19, 2024 |
magonlinelibrary.com | Bo Lu |Xiaoyu Li |Jinling Qin |Daofan Sun
Introduction The management of patient complaints is a critical aspect of healthcare quality assurance, serving as a direct reflection of patient satisfaction and a potential indicator of clinical performance and patient safety (Mirzoev and Kane, 2018; Schwartz and Overton, 1992).
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