Dave Vernon

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25 Contact Centre Predictions for 2025

Dec 4, 2024 | callcentrehelper.com | Dave Vernon |Megan Jones |Jo Robinson

As we come to the end of 2024, we asked our industry experts “what’s in store for 2025?” and they delivered!From new industry benchmarks, the skills agents will really need, and how technology is redefining the art of the possible, 2025 is set to be an even more exciting year than 2024. Want to continue the conversation? Why not join our live webinar on The Future of Contact Centres in 2025 on Thursday 5th December 2024 at 2pm BST.

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