Jo Robinson

1 week ago | callcentrehelper.com | Jo Robinson

SupportZebra explores why quick customer service fixes often fall short and how a root-cause approach to recovery can build long-term trust and satisfaction. Can a quick apology really fix customer complaints? Often, speedy fixes provide temporary relief but ignore the root causes, risking recurring issues and lost trust. True customer service recovery means addressing the core problems for lasting satisfaction.

1 week ago | callcentrehelper.com | Jo Robinson

Calabrio look at how the contact centre landscape is evolving at an unprecedented pace-and AI is at the centre of it all. However, ask most contact centre leaders and they’ll tell likely you that the industry isn’t changing just because AI is transforming the way contact centres work and interact with customers-it’s evolving because it has to. Customers continue to expect more-more speed, more convenience, more channels-and expect businesses to deliver seamless, high-quality experiences.

1 week ago | callcentrehelper.com | Jo Robinson

“Empathy” is a word we throw around a lot in contact centres, but most of the time we’re talking about how agents should show it to customers. We train and coach them to listen actively, stay calm under pressure, and deliver great experiences.

2 weeks ago | callcentrehelper.com | Jo Robinson

Charlie Bigham’s is a British brand of ready meals founded by Charlie Bigham. A campervan road trip from the UK to India in the 1990s inspired founder Charlie Bigham to create delicious, high-quality pre-prepared meals. Since then, his small business has expanded massively and now Charlie Bigham’s is one of the UK’s most successful independent food brands. Today, the B Corp-verified business has over 800 staff and two kitchen locations.

2 weeks ago | callcentrehelper.com | Jo Robinson

Vonage looks at what conversational AI is, how it works, and what kinds of customer support applications it can be used for. They also explore the real-world advantages it could bring to your business if you decide to make the switch. Artificial intelligence technology has advanced so quickly over the past few years that implementing conversational AI for customer service purposes is now a real possibility for businesses of all sizes.