Derek Dykens

Mar 25, 2024 | truthinit.com | Mike Matchett |Derek Dykens |Vish Ganapathy

The digital transformation of retail continues to expand in both scope and complexity, with customers and business leaders expecting flawless omnichannel experiences. Their expectations have evolved into an "always available, frictionless" customer mentality. However, this evolution could create issues, including latency and outages, impacting retailers' revenue. Swiftly detecting these issues and identifying root causes often demands time and resources already allocated to strategic initiatives.

Mar 25, 2024 | truthinit.com | Mike Matchett |Derek Dykens |Vish Ganapathy

The digital transformation of retail continues to expand in both scope and complexity, with customers and business leaders expecting flawless omnichannel experiences. Their expectations have evolved into an "always available, frictionless" customer mentality. However, this evolution could create issues, including latency and outages, impacting retailers' revenue. Swiftly detecting these issues and identifying root causes often demands time and resources already allocated to strategic initiatives.

Jan 26, 2024 | splunk.com | Derek Dykens

Macro technology trends have always impacted and influenced every aspect of the retail industry. From the days of catalog ordering and cash only transactions to today’s personalized, always-on omnichannel experiences where contactless payment has become the norm - the world of retail is almost unrecognizable.