Vish Ganapathy

Mar 25, 2024 | truthinit.com | Mike Matchett |Derek Dykens |Vish Ganapathy

The digital transformation of retail continues to expand in both scope and complexity, with customers and business leaders expecting flawless omnichannel experiences. Their expectations have evolved into an "always available, frictionless" customer mentality. However, this evolution could create issues, including latency and outages, impacting retailers' revenue. Swiftly detecting these issues and identifying root causes often demands time and resources already allocated to strategic initiatives.

Mar 25, 2024 | truthinit.com | Mike Matchett |Derek Dykens |Vish Ganapathy

The digital transformation of retail continues to expand in both scope and complexity, with customers and business leaders expecting flawless omnichannel experiences. Their expectations have evolved into an "always available, frictionless" customer mentality. However, this evolution could create issues, including latency and outages, impacting retailers' revenue. Swiftly detecting these issues and identifying root causes often demands time and resources already allocated to strategic initiatives.