
Dom Nicastro
Editor-in-Chief at CMSWire
Editor-in-Chief @CMSWire and Big Homie, according to @FINALLEVEL. Write for us: #cmswirecontributors https://t.co/IUaVsFtk81
Articles
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1 day ago |
cmswire.com | Dom Nicastro
One tech leader says it’s broken. Others say it’s evolving. Here’s what the MACH debate means for your composability strategy. CHICAGO — We head to the Windy City this week to get the scoop on MACH — or the approach to managing digital technology stacks through microservices, APIs, cloud-native, headless and composable architectures and philosophies.
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1 week ago |
advocatenews.net | Dom Nicastro |Jim Mitchell
Saugus girls lacrosse battles through overtime thrillers, standout performancesBy Dom NicastroThe Saugus High School girls lacrosse team has played a series of close, high-energy games since opening the season, including a pair of overtime thrillers and some impressive wins along the way. The Sachems beat the Voke, 18-6, behind five goals from Mara Faiella and four goals and three assists from Ashley Rezendes. Layla Rodriguez added three, while Teaghan Arsenault and Tori Carter each scored two.
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1 week ago |
advocatenews.net | Dom Nicastro |Jim Mitchell
By Dom NicastroThe Saugus High School baseball team came out of a busy stretch with a thrilling comeback win and two hard-fought losses. The Sachems dropped a 1-0 heartbreaker to Gloucester in a classic pitchers’ duel. Junior Brayden Crawford went toe-to-toe with Gloucester’s Giacomo Martell, with both hurlers tossing shutout ball into the seventh inning. Crawford struck out six and allowed no earned runs. However, Gloucester broke the deadlock in the bottom of the seventh with a walk-off double.
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1 week ago |
advocatenews.net | Dom Nicastro |Jim Mitchell
Revere volleyball starts strong at 5-2By Dom NicastroThe RHS Patriots boys volleyball team fell at home to O’Bryant, 3-1. But the team is still in pretty good position as it soon completes the first half of the season. The Patriots are 5-2. Against O’Bryant, Juan Perez had 20 kills. Kawan Dias had 10 kills. Larry Claudio had 18 assists, and Christopher Choc Chavez tossed in 17 helpers. Revere topped Chelsea, 3-1. Perez had 15 kills. Dias added 10 kills, and Claudio chipped in with 12 assists.
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1 week ago |
cmswire.com | Dom Nicastro
Simmons Bank’s CX leader shares real stories from the frontlines. Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates allowed. Every channel matters. Simmons Bank meets customers where they are—whether it’s a mobile app, drive-thru, or coffee-fueled branch visit. Associates are CX leaders. Bearden’s team treats every frontline worker as a leader shaping the customer experience, not just a policy follower.
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Thanks for the add, Shep!

In this week's top 5, we read about reshaping customer experience, customer loyalty, the 25 best customer service podcasts, and more! https://t.co/sWlHXKKfTt #customerservice #customerexperience #CX https://t.co/3SHEQKsFRv

Some CX 🐐 🐐🐐 s @jeanniecw @FredReichheld @Hyken #medalliaexperience Fred: Forget NPS. Look at signals and do they refer their friends. Jeannie: Do something about your customer surveys or it doesn't matter. Shep: Worry about the last impression you make on customers. https://t.co/7AEiFPcrvZ

Sasha Fard, country lead, customer experience management lead at @CapitalOne Canada, on agent experience. And @gregkihlstrom, @cmswire contributor, in the background. We're all over the place when it comes to CX! #medalliaexperience https://t.co/wc0C3Ch7Q1