Dom Nicastro

17 hours ago | cmswire.com | Dom Nicastro

The combined firm will serve over 46,000 clients with AI-powered listening tools, analytics and multi-industry CX expertise. Press Ganey Forsta acquires InMoment to expand CX and analytics capabilities. The deal combines two providers of customer and employee experience to offer advanced omni-channel listening and insight tools. Combined company to serve 43,000+ clients across industries.

1 day ago | cmswire.com | Dom Nicastro

CMSWire’s State of Digital Customer Experience 2025 report unpacked: real ROI drivers behind AI, personalization and customer data management. Maximizing AI with minimal spend. Organizations are stretching budgets by upskilling teams and unlocking existing AI features in their current martech stack. AI shows up in content and chatbots. Generative AI is proving most useful in marketing content creation and customer-facing self-service chatbots. Personalization success hinges on maturity.

6 days ago | vktr.com | Dom Nicastro

The company says its redesigned Opal platform supports specialized AI agents and advanced workflows to automate content creation and experimentation tasks. The Gist Optimizely evolves Opal into an agentic AI command center. The redesigned interface and embedded AI workflows aim to transform marketing operations with intelligent, purpose-built agents. Specialized agents and workflows unlock scalable automation.

1 week ago | cmswire.com | Dom Nicastro

Users can now use prompts and existing Figma files to generate working UI, publish sites and iterate with their teams. Figma debuts AI-powered prototyping tool in open beta. Figma Make allows users to turn designs, prompts and images into functional prototypes, apps, and UI experiences. Design meets development through natural language conversation. Teams can chat with the AI, attach Figma components, and iterate in real time—without writing code.

1 week ago | vktr.com | Dom Nicastro

Backed by $120M in funding, Parloa’s Agentic AI platform joins the billion-dollar CX club. The Gist Parloa achieves unicorn status with $120M Series C funding. The Berlin-based AI customer experience platform reaches a $1 billion valuation, signaling investor confidence in AI-driven CX solutions. Parloa joins the ranks of billion-dollar CX vendors. Other notable companies in this space include NICE Ltd. and Five9.