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2 days ago | 
itnews.com.au | Eleanor Dickinson
NSW workers’ compensation insurer icare has renewed a long-standing public cloud agreement with Amazon Web Services (AWS), extending the relationship for another three years in a deal valued at $29.1 million.
The renewed contract, which runs until April 2028, continues icare’s access to AWS’ cloud computing infrastructure and was signed under the federal government’s whole-of-government arrangement with the hyperscaler.
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4 days ago | 
itnews.com.au | Eleanor Dickinson
Victoria Police has upgraded its online reporting function for non-emergency crimes as its seven-year contract with provider Serco reaches expiry.
Serco has overseen the force’s police assistance line (PAL) and online reporting (OLR) channels for the past seven years, having signed a $177.7-million contract in 2018.
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6 days ago | 
itnews.com.au | Eleanor Dickinson
Coles will no longer have a standalone chief digital officer, combining the function with customer responsibilities under a single executive.
The retailer has appointed the CEO of its Liquor business Michael Courtney as its new chief customer and digital officer in a move geared towards bringing its “in-store and online experiences together”.
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1 week ago | 
itnews.com.au | Eleanor Dickinson
Transport for NSW has restructured its technology division, creating a new 'Group Technology' unit as part of a push for a “more centralised and strategic approach” to service delivery.
The shake-up follows the recent appointment of Jason Tuendemann as group chief technology officer in April, after chief technology and innovation officer Kurt Brissett left to join construction firm Built.
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1 week ago | 
itnews.com.au | Eleanor Dickinson
The Australian Army is trialling technology that generates fake radio communications in order to mislead adversaries and protect frontline personnel.
Known as TrapRadio, the system uses artificial intelligence to create synthetic radio traffic that mimics high-value communications or transmission patterns. Its goal is to divert enemy attention and resources away from real operations by creating convincing communication decoys.
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1 week ago | 
itnews.com.au | Eleanor Dickinson
Services Australia is wary of how external AI tools are consuming and referencing its information, with targeted adjustments being made to information management and presentation.
The activity is revealed in an automation and AI strategy for 2025-27 published by the agency, which emphasises trust and transparency around tool use.
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3 weeks ago | 
itnews.com.au | Eleanor Dickinson
The Australian Securities and Investments Commission (ASIC) is to begin rolling out TechnologyOne as its new finance platform, with implementation scheduled for the next financial year.
The move forms part of a broader enterprise resource planning (ERP) overhaul, aimed at modernising its internal systems. TechnologyOne was awarded a $7.2 million contract last year to host and implement its software-as-a-service (SaaS) platform, with the deal running through to May 2027.
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3 weeks ago | 
itnews.com.au | Eleanor Dickinson
CSIRO is uplifting cyber security across its enterprise and research functions with an emphasis on protecting core systems, tightening access controls and improving incident response.
Speaking to the iTnews Podcast, the research agency’s recently appointed chief information security officer Jamie Rossato shared his roadmap for embedding a robust cyber security posture across both the agency's enterprise and research functions.
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1 month ago | 
itnews.com.au | Eleanor Dickinson
Rio Tinto has overhauled its human resources and IT service delivery by launching a unified Employee Centre built on ServiceNow.
Over three years, the ASX-listed miner designed and deployed a comprehensive portal for 150,000 employees to access 76 different HR services as well as IT support. The program, which was completed on time and budget in November 2024, began as a HR modernisation project in 2021, with Rio Tinto selecting Workday to be its core human capital management solution.
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1 month ago | 
itnews.com.au | Eleanor Dickinson
Over 14,000 Queensland public service workers have adopted the state government's generative AI tool, QChat, nearly a year after it became fully operational.
The Azure OpenAI-based service was initially introduced in private preview to select departments in late 2023 before being rolled out statewide almost a year ago. As of now, staff at 18 Queensland government agencies are using QChat to assist with day-to-day tasks such as drafting documents and brainstorming ideas.
