Elizabeth Hotson
Senior Journalist at BBC World Service
Producer, Switch Your Money On Podcast at Freelance
BBC business/consumer journalist on radio 4/ World Service. Event moderator. Podcast maker/host. Producer of HL’s Switch Your Money On. Neurodivergent.
Articles
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1 week ago |
marketplace.org | Leanna Byrne |Naomi Rainey |James Graham |Elizabeth Hotson
May 28, 2025'State of emergency' in PanamaFrom the BBC World Service: The declaration comes after U.S. banana giant Chiquita Brands laid off about 5,000 workers following a strike that had stopped production. Daniel Santos/AFP via Getty Images
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Jan 13, 2025 |
marketplace.org | Elizabeth Hotson
This story was produced by our colleagues at the BBC. The benefits and drawbacks of artificial intelligence are increasingly in the spotlight as AI creeps into more and more parts of our lives. One of those areas is customer service, where AI tools are being developed at breakneck speed to both cut costs and provide more capacity for call answering and queries. At the same time, in many countries, call center work is a valuable source of income.
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Dec 19, 2024 |
marketplace.org | Elizabeth Hotson
This story was produced by our colleagues at the BBC. Voice cloning is becoming easier, faster and more convincing. Artificial Intelligence makes it possible to change the age of an actor’s voice, translate words into any language, and replace a voice lost through illness. But it’s also increasingly being used by criminals to impersonate a loved one, extort money or compromise bank accounts. It’s changing how we communicate with each other and how we trust each other.
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Dec 16, 2024 |
marketplace.org | Elizabeth Hotson
This story was produced by our colleagues at the BBC. A crisis at one of Sweden’s most successful green tech startups is at risk damaging the country’s reputation as a world leader in climate technologies. Northvolt opened Europe’s first electric battery factory in 2022 and planned to open more plants in North America and Germany.
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Nov 29, 2024 |
marketplace.org | Elizabeth Hotson
This story was produced by our colleagues at the BBC. Now that Thanksgiving has passed, Christmas is fast approaching. And for many, it’s nearly time to open the first door on their Advent calendar. Advent calendars are increasingly big business. It’s 24 days for brands to put their products in a shop window and in the comfort of someone’s home. Market research firm Circana estimates that the U.S. beauty calendar market alone is worth almost $20 million.
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A pleasure to do, as always!
🎙️The latest edition of our Bloor InAudio podcast is here! Host @Hotters_says is joined by Bloor's @AlanRodger_UK and Josh Davies from @fortraofficial to examine the key ways MDR services can help with compliance. 🎧 Listen below: #MutableBusiness https://t.co/WQIvHeL3QI
Wanted to try @limebike which is v expensive but they now do quite good value passes. But unlike other ppl I know in London, the option to buy isn't on my app even though I've just downloaded it - customer service has gone AWOL. Any tips for accessing the pass option?
Hi @ubereats_uk what’s your complaints procedure pls? I’m stuck in a Kafkaesque doom loop of cut and paste laziness from your customer services team.
