Elizabeth Ofosuah Johnson

Oct 15, 2024 | cuinsight.com | Elizabeth Ofosuah Johnson

Most companies see customer service as a competitive advantage—and with good reason. Eighty-four percent of companiesworking to improve customer experience saw an increase in revenue.¹As a key part of the customer experience, implementing new business can strengthen or weaken relationships with your clients. Having a strong implementation strategy is a continuous effort, always in a state of building through the latest technology, ongoing learning and modern processes.

Aug 7, 2023 | knowledge.wharton.upenn.edu | Vera U. Ludwig |Per Hugander |Elizabeth Ofosuah Johnson |Michael Platt

August 7, 2023 • 6 min read In this Nano Tool for Leaders, experts from Wharton and SEB explain how a neuroscience-proven tool can help your team work more effectively to find solutions to tough challenges.