Ellie Smith

6 days ago | medium.com | Ellie Smith

Mina couldn’t sleep. The moon was too bright, and her thoughts were too busy. She flipped her pillow three times, counted seven sheep, and even hugged her squishy bear. Still, her eyes stayed wide open. Just as she was about to call for Mum, a soft hoot floated through the window. That’s when she saw it – a silver beam of moonlight stretching across the carpet, and in the middle, a glowing doorway that hadn’t been there before. Mina blinked. The doorway shimmered.

1 week ago | blacklane.com | Ellie Smith

by Ellie Smith / May 30, 2025Estimated reading time: 8 minutesAirline food has come a long way from lukewarm mystery meat and foil-wrapped regrets! Today, in-flight dining is a full-blown culinary experience, often crafted by world-class chefs and paired with sommelier-approved pours. But what’s the difference between First Class and Business Class food, and is it worth the upgrade? Let’s dig in.

1 week ago | yourworld.net | Ellie Smith

Bat & Ball Covent GardenLocated in the heart of London's iconic Covent Garden, Bat & Ball offers more than just a place to watch the game, it provides a vibrant social playground. With high-definition screens broadcasting live sports, including the Champions League Final, fans can immerse themselves in the action while enjoying a lively atmosphere. If central London isn't your spot, they also have a venue in Stratford showing the game.

1 week ago | londonworld.com | Ellie Smith

As the 2025 UEFA Champions League Final approaches, London is gearing up to host fans eager to witness the clash between Paris Saint-Germain and Inter Milan on Saturday, May 31, at 8pm. For those seeking the ultimate viewing experience, we've collated the best spots in the city to watch!Bat & Ball Covent GardenLocated in the heart of London's iconic Covent Garden, Bat & Ball offers more than just a place to watch the game, it provides a vibrant social playground.

1 week ago | catalyst.org | Ellie Smith

In today’s experience economy, customer service is more engineered than ever.  AI tools monitor employee smiles (CX Today), automate greetings, and analyze facial expressions to fine tune every interaction. Retail staff may be trained to remember your name, while hotel teams leave handwritten notes in rooms, all in pursuit of the perfect moment.  In a recent study by Hampton by Hilton, eye-tracking glasses and facial analysis tested the impact of smiling on guest satisfaction.