Eric Helmer Journalist Profile

Articles

AI potential meets ROI pragmatism: 3 crucial questions every CIO should ask

Jan 7, 2025 | cio.com | Eric Helmer |Manfred Bremmer |Santhosh Gottigere

If you had to name 2023’s single-most impactful and disruptive technology, you’d need just two letters: AI. With the release of OpenAI’s ChatGPT in November 2022, we watched a tsunami of AI news and noise throughout the year. And there’s no sign of things slowing down. Even for technology insiders, the rapid pace of generative AI’s development and adoption across all business sectors was simply astonishing.
Global Tech Tales: What Buyers Want | Episode 3: IT Careers in 2025

Jan 7, 2025 | cio.com | Matt Egan |Manfred Bremmer |Eric Helmer |Santhosh Gottigere

Episode 3 Global Tech Tales: What Buyers Want | Episode 3: IT Careers in 2025 Jan 07, 2025 46 mins Careers Overview With IT employee burnout on the rise, pessimism in the IT hiring space and continued challenges in hiring women in IT, 2025 appears to be a challenge for many IT leaders. But despite these concerns, there are glimmers of optimism in the hiring and career space for many IT leaders. Our global panel of editors discuss these issues in our latest Global Tech Tales podcast. Panelists...
Agentic AI: Why this emerging technology will revolutionise multiple sectors

Nov 27, 2024 | cio.com | Manfred Bremmer |Eric Helmer |Santhosh Gottigere

New advancements in GenAI technology are set to create more transformative opportunities for tech-savvy enterprises and organisations. These developments come as data shows that while the GenAI boom is real and optimism is high, not every organisation is generating tangible value so far.
Research: Businesses optimistic as they deploy generative AI

Nov 27, 2024 | cio.com | Carlos Galve |Kenji Motohashi |Manfred Bremmer |Eric Helmer

GenAI is a megatrend that rivals the evolution of the internet itself – and it is set to transform global enterprises and entire industries. There is no going back. NTT DATA’s landmark Global GenAI Report underscores how the technology is gaining momentum. Almost 70% of all respondents feel optimistic about GenAI, and organisations across industries are starting to apply genAI in ways that make a real difference in the lives of their employees and customers.
Why third-party software support is the key to maximising your ERP investments

Oct 30, 2024 | itbrief.com.au | Eric Helmer

In today's fast-evolving technology landscape, CIOs and IT leaders face the daunting task of managing complex enterprise resource planning (ERP) systems. These systems are the backbone of many large organisations across multiple industries, supporting everything from finance and HR to supply chain management. As these ERP systems are essential, it's paramount to keep them running optimally to ensure that critical data flows effectively through the organisation.
Why third-party software support is the key to maximising your ERP investments

Oct 30, 2024 | cfotech.in | Eric Helmer

In today's fast-evolving technology landscape, CIOs and IT leaders face the daunting task of managing complex enterprise resource planning (ERP) systems. These systems are the backbone of many large organisations across multiple industries, supporting everything from finance and HR to supply chain management. As these ERP systems are essential, it's paramount to keep them running optimally to ensure that critical data flows effectively through the organisation.
How NTT DATA CIO Barry Shurkey takes a people-first approach to IT success

Oct 9, 2024 | cio.com | Manfred Bremmer |Eric Helmer |Santhosh Gottigere |Dan Roberts

Credit: Barry Shurkey / NTT Data North America As CIO at NTT DATA North America, Barry Shurkey is responsible for digital transformation and optimizing the IT roadmap to support the company and its clients.
AI Capabilities Without ERP Reimplementation? Yes!

Sep 10, 2024 | digitalcxo.com | Eric Helmer

By 2025, IDC expects Global 2000 companies to devote more than 40% of their core IT budgets to AI-related activities. Worldwide AI spending is predicted to exceed $500 billion by 2027. But does this mean companies should fall in line when software vendors come knocking with a reimplementation proposal that promises AI capabilities as long as you move to their cloud?
Four Challenges with ERP Vendor-led AI Roadmaps & How to Solve Them

Jun 10, 2024 | riministreet.com | Eric Helmer

Skeptical about AI promises from ERP vendors? Rightly so. We’ve uncovered four primary challenges with ERP vendor-led AI roadmaps. Here’s how to solve them. CIOs have a tough balance to strike: On one hand, they’re tasked with maintaining a large number of applications—research from Salesforce shows that in 2023 organizations were using 1,061 different applications—in varying stages of age, all the while maintaining interoperability and security and reducing overall spend.
Enhance the human connection in IT support services with AI

May 9, 2024 | itbrief.com.au | Eric Helmer

In the dynamic realm of IT support, the rise of artificial intelligence (AI) promises not only innovation but also a profound enhancement of the human touch integral to customer service. As such, Chief Information Officers (CIOs) and IT leaders navigating these transformative waters face a nuanced challenge: not simply replacing human expertise with AI but harmonising the two to amplify the efficiency and excellence of IT support services.