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2 months ago | 
celent.com | Juan Mazzini |Fabio Sarrico
Annually, Celent examines the business priorities, IT budgets, and investments being made by general insurance company technology executives. Celent publishes multiple reports on Europe, Asia-Pacific, the Middle East and Africa, North America, and Latin America. Between November 2024 and January 2025, Celent distributed an online survey to Latin American P&C insurance company technology executives.
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Dec 3, 2024 | 
celent.com | Fabio Sarrico
In the rapidly evolving insurance landscape, the adoption of Customer Communication Management (CCM) systems has become essential for insurers aiming to enhance customer engagement and operational efficiency.
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Nov 11, 2024 | 
celent.com | Nathan Golia |Harry Huberty |Fabio Sarrico
With P&C carriers facing high costs of doing business, taking friction out of business processes is a path to balancing the books without sacrificing growth. The rapidly advancing world of artificial intelligence – in generative and machine-learning forms – is opening the door for insurers to identify and price risks accurately and efficiently in a dynamic market.
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Sep 17, 2024 | 
celent.com | Karlyn Carnahan |Fabio Sarrico
17 September 2024The Rise of Underwriting Workbenches Policy administration systems are effective at generating policies by capturing demographic information, tracking policy terms and conditions, and calculating rates. However, they often fall short in assisting underwriters with their tasks. Underwriters need to analyze prior losses, financial conditions, exposures, and controls, as well as determine reinsurance needs and assess data.
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Sep 10, 2024 | 
celent.com | Fabio Sarrico
10 September 20242024 Solutionscape, Powered by VendorMatch Customer communication management (CCM) solutions address the operational challenges of managing communication between insurer and client. Communications are delivered via traditional or digital channels. Vendors in the CCM space broadly take one of two approaches.
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Aug 29, 2024 | 
celent.com | Juan Mazzini |Fabio Sarrico
Every year we survey insurance CIOs across different regions, including Asia-Pacific; Europe, the Middle East, and Africa (EMEA); Latin America; and North America. We ran our Latin American (LATAM) CIO survey between November 2023 and January 2024. Sixteen LATAM L&H insurance CIOs, CTOs, or IT architects have contributed to our survey (87.5% composite and 12.5% pure L&H), and we think they represent a good mix of the market in terms of company size.
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Aug 13, 2024 | 
celent.com | Nathan Golia |Fabio Sarrico
13 August 2024A Celent SolutionScape, powered by VendorMatch A claims fraud-detection system helps insurance carriers identify fraudulent claims at both the individual and organizational levels. It is typically used by claims teams and in special investigative units (SIU). A variety of business benefits can be achieved from claims fraud-detection solutions, but two of the primary goals are:• Improving the carrier’s loss ratio by identifying illegitimate claims.
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Apr 25, 2024 | 
celent.com | Fabio Sarrico
Throughout history, insurance has provided protection to countless individuals and businesses. However, alongside the insurance industry, insurance fraud has also existed as its "evil twin." In recent times, leveraged by technology, fraudsters have become more sophisticated, leading to significant financial losses for insurance companies and negative impact on policyholders. Types of FraudInsurance fraud can be categorized roughly into two main types: soft fraud and hard fraud.
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Mar 20, 2024 | 
celent.com | Fabio Sarrico
21 March 2024Winner of the 2024 Celent Model Insurer Award for Digital and Emerging Technologies Insurance companies are facing the need to seek innovative ways to leverage technology to expand their offerings beyond insurance products, diversify their portfolios, and explore new revenue streams. One example is through encouraging the interconnection of services and business domains to solve customers’ problems through integrated ecosystems.
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Mar 20, 2024 | 
celent.com | Fabio Sarrico
21 March 2024Winner of the 2024 Celent Model Insurer Award for Digital and Emerging Technologies The insurance industry is undergoing a significant transformation driven by digital and emerging technologies. Insurers are embracing innovative solutions to meet evolving customer expectations and stay competitive in a rapidly changing landscape.
