Karlyn Carnahan

California

Head of The Americas at Celent

Head, North America Insurance - strategist covering technology with a focus on core systems,distribution management, UW, claims and digital transformation.

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Articles

Enterprise Architecture A Snap Poll for the Celent Executive Panel

2 months ago | celent.com | Karlyn Carnahan |Harry Huberty

Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives in the insurance industry. This snap poll came from an insurer that is looking for insights on enterprise architecture practices. This deck provides a summary of the responses to a Snap Poll conducted Jan 23 – Jan 29 2025. Questions for a snap poll come from one of the other members of the panel.
What do Small Business Owners Think About Insurance Value?

Jan 22, 2025 | celent.com | Karlyn Carnahan |Nathan Golia

22 January 2025Survey data reveals where insurance providers can stand out Small businesses count for 43.5% of U.S. GDP, and 39% of private sector payroll. Small business owners are acutely aware of their risk exposure. There’s a continuity of interest between insurance companies and small business owners around ensuring that this market is responsive and robust.
Data Prefill -A Snap Poll for the Celent Executive Panel

Jan 21, 2025 | celent.com | Karlyn Carnahan |Harry Huberty

Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives at insurance carriers. Questions for snap poll studies are submitted by members of the panel to gain feedback and insight from their peers.Celent keeps individual responses confidential. Data is analyzed in aggregate, and selected quotes are anonymized.
Gen AI in Customer Service - Smart Agent Assist by EXL

Jan 5, 2025 | celent.com | Karlyn Carnahan |Keith Raymond |Jaspaul Saini

ABOUT THE SHOWCASEGen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice through bootcamps, presentations, and requests for information about relevant vendors. We’ve created this showcase to allow insurers to see actual demos of available Gen AI products across the insurance value stream. ACCESS AND LENGTH:The short introduction (1:59) is available to all. Click the image below to access.
Gen AI in Customer Service - Accenture CALM

Jan 5, 2025 | celent.com | Karlyn Carnahan |Keith Raymond |Jaspaul Saini

ABOUT THE SHOWCASEGen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice through bootcamps, presentations, and requests for information about relevant vendors. We’ve created this showcase to allow insurers to see actual demos of available Gen AI products across the insurance value stream. ACCESS AND LENGTH:The short introduction (1:41) is available to all. Click the image below to access.
Gen AI in Claims - Smart Data Signals by EXL

Jan 5, 2025 | celent.com | Karlyn Carnahan |Keith Raymond |Jaspaul Saini

ABOUT THE SHOWCASEGen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice through bootcamps, presentations, and requests for information about relevant vendors. We’ve created this showcase to allow insurers to see actual demos of available Gen AI products across the insurance value stream. ACCESS AND LENGTH:The short introduction (1:32) is available to all. Click the image below to access.
Gen AI in Claims - Flywheel by Cape Analytics

Dec 6, 2024 | celent.com | Karlyn Carnahan |Keith Raymond |Jaspaul Saini

ABOUT THE SHOWCASEGen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice through bootcamps, presentations, and requests for information about relevant vendors. We’ve created this showcase to allow insurers to see actual demos of available Gen AI products across the insurance value stream. ACCESS AND LENGTH:The short introduction (1:33) is available to all. Click the image below to access.
Gen AI in Customer Service - VitechQ by Vitech

Dec 5, 2024 | celent.com | Karlyn Carnahan |Keith Raymond |Jaspaul Saini

ABOUT THE SHOWCASEGen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice through bootcamps, presentations, and requests for information about relevant vendors. We’ve created this showcase to allow insurers to see actual demos of available Gen AI products across the insurance value stream. ACCESS AND LENGTH:The short introduction (1:35) is available to all. Click the image below to access.
How Small Business Owners Buy Insurance

Dec 3, 2024 | celent.com | Karlyn Carnahan |Nathan Golia

3 December 2024Survey reveals digital distribution opportunities for insurers. Small businesses count for 43.5% of U.S. GDP, and 39% of private sector payroll. Small business owners are acutely aware of their risk exposure. There’s a continuity of interest between insurance companies and small business owners around ensuring that this market is responsive and robust.
Top Tech Trends Previsory: Property & Casualty Insurance, 2025 Edition

Nov 11, 2024 | celent.com | Max Ang |Craig Beattie |Karlyn Carnahan |Nathan Golia

12 November 2024Celent's annual look-ahead to 2025 visualizes how trends in digitalization will grow in the next year. Despite economic headwinds, the P&C insurance industry is pursuing a strategy of growth. But to do so in the current macroeconomic environment requires transformative efficiency. In order to meet growth objectives by leveraging digitalization, insurers also must make major investments in data management and governance.