Francesca Di Meglio
As the editor of the HR Exchange Network, I keep tabs on trends in human resources and create a dialogue with senior leaders in HR.
Articles
-
3 days ago |
cxnetwork.com | Francesca Di Meglio
Spirit Airlines' decision to adopt artificial intelligence (AI)-powered self-service, in the wake of the travel disruptions caused by the Covid-19 pandemic, is paying off. After experiencing tremendous contact volume spikes, which sometimes required double their normal staffing levels, Spirit Airlines leaders realized manual resolution was not enough. Customers suffered through long wait times and a lack of control over their travel itineraries, and they let the airline know they were upset.
-
5 days ago |
cxnetwork.com | Francesca Di Meglio
Verizon says it is gaining a competitive edge on other telecommunications companies by deploying artificial intelligence (AI) agents to transform customer experience (CX). AI agents can handle workflows, decision-making and customer interactions without human intervention. They are autonomous, and many CX leaders are predicting that they will become more ubiquitous - and swiftly. Don't miss any news, updates or insider tips from CX Network by getting them delivered to your inbox.
-
1 week ago |
hrexchangenetwork.com | Francesca Di Meglio
Change management is a necessity in today's workplace. Digital transformation, hybrid work and automation are forcing people to adapt, learn new things and evolve. HR professionals are uniquely positioned as both architects and ambassadors of change. Join the conversation for free at All Access: Change Management for Business Transformation 2025 on July 22 and July 29, 2025. Save your spot now!Discover guidance for navigating these transformations:1.
-
1 week ago |
cxnetwork.com | Francesca Di Meglio
Artificial intelligence (AI) and Walmart Mexico's customer insights are a marriage made for a customer-centric culture. But making the most of the data and the technology isn't always easy. Walmart Mexico had a problem: fragmented customer insights across multiple departments. The solution was to create a unified Customer Office to enhance customer understanding and offer more personalized experiences, a must considering the rising expectations of consumers.
-
1 month ago |
cxnetwork.com | Francesca Di Meglio
Will people remain at the center of customer experience (CX) even in the age of artificial intelligence (AI)? More than 40 percent of organizations use AI-powered co-pilots for customer service 60 percent have implemented them for IT help desks, according to Nvidia. By all accounts, the number is growing as AI advances and becomes more human-like.
Try JournoFinder For Free
Search and contact over 1M+ journalist profiles, browse 100M+ articles, and unlock powerful PR tools.
Start Your 7-Day Free Trial →X (formerly Twitter)
- Followers
- 506
- Tweets
- 1K
- DMs Open
- Yes
Check out the first in a series of stories about the shift to a skills-first economy, what this means for learning, what this means for HR, and how AI will impact it all. Courtesy of @Exchange_HR contributors and learning thought https://t.co/EbNsCnDKFI #HumanResources
Today is National Stress Awareness Day, and @Exchange_HR released the latest Generations at Work podcast. We talk about mental health and wellness at work, and it is an honest and thought-provoking conversation. https://t.co/nitpRuCg0z https://t.co/u7mytzuhAC
Today is part 2 of @Exchange_HR's webinar with WebMD experts on navigating menopause in the workplace. You still have time to join us for free. https://t.co/gFxavpNAKA #humanresources