Francesca Di Meglio
As the editor of the HR Exchange Network, I keep tabs on trends in human resources and create a dialogue with senior leaders in HR.
Articles
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1 week ago |
cxnetwork.com | Francesca Di Meglio
Will people remain at the center of customer experience (CX) even in the age of artificial intelligence (AI)? More than 40 percent of organizations use AI-powered co-pilots for customer service 60 percent have implemented them for IT help desks, according to Nvidia. By all accounts, the number is growing as AI advances and becomes more human-like.
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3 weeks ago |
cxnetwork.com | Francesca Di Meglio
As AI revolutionizes customer experience, leaders must ensure technology enhances—rather than replaces—the emotional intelligence and human connection that customers crave. Add bookmark People are at the center of customer experience (CX) and that must not change, even in the age of artificial intelligence (AI). More than 40 percent of organizations use AI-powered co-pilots for customer service and 60 percent have implemented them for IT help desks, according to Nvidia.
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1 month ago |
cxnetwork.com | Francesca Di Meglio
Consumer protections are, in many ways, the foundation for positive customer experience. Having regulations, rules and best practices for maintaining legitimate businesses that do not scam, trick or steal makes it possible to build trust and then customer loyalty. In the wake of the election of Donald J. Trump, American consumer protections have been under fire. And the saga continues.
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1 month ago |
cxnetwork.com | Francesca Di Meglio
JetBlue Airways, Delta and Southwest Airlines are the big winners in customer experience (CX) in travel, just as the industry is facing a likely crisis. Economic uncertainty as a result of President Donald Trump's tariffs and concerns about potential human rights violations and immigration policies threaten travel in the United States. With this backdrop, J.D. Power recently released the 2025 North American Airline Satisfaction Study, which ranks airlines on CX in travel.
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1 month ago |
cxnetwork.com | Francesca Di Meglio
Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer A judge declares Apple violated a court order requiring it to allow greater competition and thus better UX Add bookmark Listen to this content Audio conversion provided by OpenAI...
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Check out the first in a series of stories about the shift to a skills-first economy, what this means for learning, what this means for HR, and how AI will impact it all. Courtesy of @Exchange_HR contributors and learning thought https://t.co/EbNsCnDKFI #HumanResources
Today is National Stress Awareness Day, and @Exchange_HR released the latest Generations at Work podcast. We talk about mental health and wellness at work, and it is an honest and thought-provoking conversation. https://t.co/nitpRuCg0z https://t.co/u7mytzuhAC
Today is part 2 of @Exchange_HR's webinar with WebMD experts on navigating menopause in the workplace. You still have time to join us for free. https://t.co/gFxavpNAKA #humanresources