Frank Pitsikalis

Aug 6, 2024 | hospitalityupgrade.com | Frank Pitsikalis

Today's travelers often want more than just a room; they're looking for immersive experiences and value from additional hotel offerings. The hotel and leisure industry has responded to this desire by delivering increasingly elaborate and indulgent offerings and facilities. And yet, in many cases, hotel managers have not expanded the success metrics they use so that they reflect the value of these broader guest relationships.

Jul 9, 2024 | hospitalitynet.org | Frank Pitsikalis

What one guest considers as “luxury” is different from another and for that reason, luxury hotels must offer their guests a variety of choices mapped to their individual preferences to deliver a hyper-personalized luxury experience. Choice is critical for today’s luxury travelers – choice of where to travel, where to stay, what kind of experience they wish to have, and how they want to interact with a property.

Jan 21, 2024 | hotelexecutive.com | Jeff Pedowitz President |Jeff Pedowitz |Frank Pitsikalis |Allison Handy

In an era where technology is the driving force, the hospitality industry is undergoing a seismic shift. The advent of artificial intelligence (AI) is rewri ting the rules, presenting unprecedented opportunities to revolutionize guest experiences, streamline operations, and maximize ROI. Here, we'll delve into the emerging trends of AI in the hospitality sector that are not only making waves but are set to redefine the industry.

Oct 25, 2023 | hospitalitynet.org | Frank Pitsikalis

A smart observer once noted the difference between "service" and "hospitality" is the difference between being "well run" and being "well loved."While it is a fine accomplishment to earn a guest's, "They always do a nice job" endorsement, it is far better to inspire an effusive, "I absolutely LOVE that property – their team understands us and always provides just the right touch at the right time."Excellent service requires well-defined and reliably followed protocols.

Aug 29, 2023 | hospitalitynet.org | Frank Pitsikalis

What one guest considers as “luxury” is different from another and for that reason, luxury hotels must offer their guests a variety of choices mapped to their individual preferences to deliver a hyper-personalized luxury experience. Choice is critical for today’s luxury travelers – choice of where to travel, where to stay, what kind of experience they wish to have, and how they want to interact with a property.