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1 week ago | 
thryv.com | Amanda Zantal-Wiener |Clint Fontanella |Gabe Vasquez
Do you need an online reputation management service? 75% of customers read online reviews, and 67% use more than one website to research a local business. People aren’t just Googling your company and stopping at the first review they see. They’re comparing star ratings, filtering for recent comments, and using directories to find trusted providers in their area.
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2 months ago | 
thryv.com | Clint Fontanella |Caroline Burk |Tami Cannizzaro |Gabe Vasquez
You’re always hearing about the latest digital marketing trends and the newest ways to land in your audience’s inboxes, but have you considered advertising right on their door handle? Stay with me here. Free eBook: Modern Small Business Playbook Find expert tips and tools to help you streamline communications, automate your marketing efforts, improve your business operations, and more in this free guide. I’m talking about door hanger marketing.
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2 months ago | 
thryv.com | Tami Cannizzaro |Gabe Vasquez |Clint Fontanella
The Internet has made it possible for anyone to start a business. With a website, social media page, and, of course, a good idea, you can market a product online and make money. Free Guide: The Guide to Winning More Business Online We’ll show you how to land more customers with a better website and online presence in this free ebook. Well, there’s more to it than that.. But you might be surprised at how many options you have when it comes to online marketing.
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2 months ago | 
thryv.com | Jill Shaw |Gabe Vasquez |Clint Fontanella |Tami Cannizzaro
Taylor Swift said it best: “Big reputations. Big reputations. You and me, we got big reputations… and you heard about me.” Reputation management won’t get you mentioned in a Taylor Swift song, but it will help you build a big reputation for your brand. Whether online or offline, customers care deeply about your reputation and seek out brands that provide the best products and experiences.
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2 months ago | 
thryv.com | Amanda Zantal-Wiener |Clint Fontanella |Gabe Vasquez
Most people find new businesses through Google. We take out our phones, search for “best [insert type of businesses] near me,” and Google serves us links to relevant companies in our area. But have you ever wondered why your business doesn’t appear in these searches? It’s no secret you want to be at the top of Google’s list, but getting there isn’t always straightforward. There are things you need to do to optimize your Google Business Profile and make it more accessible to customers.
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Oct 28, 2024 | 
thryv.com | Amanda Zantal-Wiener |Gabe Vasquez |Clint Fontanella |Jessica L. Wick
Every business, big or small, needs to manage its online reputation. There are dozens of sites where customers can leave reviews (I would know; I wrote about 50 of them here), and their feedback plays a major role in how people perceive your brand. Good reviews lead to customer referrals and repeat purchases, while bad ones make customers less interested in your company.
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Jul 23, 2024 | 
thryv.com | Clint Fontanella |Gabe Vasquez
Do you provide excellent customer service? Can you prove it? Customer service metrics measure different areas of your brand’s customer experience, like how fast you respond to complaints and how happy customers are with your business. They’re crucial for monitoring customer service because they provide insight into how effectively you meet customer needs. In this post, I’ll break down customer service metrics that small business owners should track.
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Jul 17, 2024 | 
thryv.com | Clint Fontanella |Gabe Vasquez |Derkia Thomas
Customer service revolves around communication. I should know – I worked as a frontline support rep for nearly three years. I took calls, messaged customers through online chat, and responded to thousands of emails. I even won an award for completing a record number of support tickets while maintaining a near-perfect customer satisfaction score. In this post, I’ll list the skills needed for excellent customer service communication.
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Jul 16, 2024 | 
thryv.com | Gabe Vasquez |Clint Fontanella |Derkia Thomas
Customer care goes hand in hand with customer service. After all, you can’t support customers unless you care about them – even just a little. But, customer care is more than answering questions and dealing out discounts. Sure, coupons are great, but they mean much less when delivered through a cold, emotionless message. Customer care is what you do to build connections with people and retain those relationships over time.
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Jun 28, 2024 | 
gallupsun.com | Teresa Fernandez |Teresa Fernández |Gabe Vasquez
Stansbury, Leger Fernández, Vasquez step up for womens’ rights
On the second anniversary of the Supreme Court’s Dobbs decision to overturn Roe v. Wade, U.S. Reps. from New Mexico Melanie Stansbury, Teresa Leger Fernández, and Gabe Vasquez held a joint press conference on June 24 to discuss the critical importance of reproductive rights in the upcoming November elections.
The Dobbs v.
