Hannah C. Warfel

1 week ago | nojitter.com | Hannah C. Warfel

Hannah Warfel, Associate EditorJune 20, 2025Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication technology space. This week, we cover: NiCE launches CXone Mpower Agents for customer service; Nurix AI launches NuPlay, an interactive voice AI platform for customer service; NWN announces AiVA AI assistants and Managed DEX. In deals news, we cover NiCE and AWS’ expanded agentic AI partnership.

2 weeks ago | nojitter.com | Hannah C. Warfel

Hannah Warfel, Associate EditorJune 13, 2025Welcome to No Jitter Roll, our regular roundup of product news in the enterprise communication technology space.

3 weeks ago | nojitter.com | Hannah C. Warfel

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication technology space. This week, we cover product news such as: Salesforce embedding Slack directly into its CRM solution; Theta Lake’s AI Governance solution for unified communications and collaboration (UCaaS) platforms; HubSpot’s ChatGPT-based integration for researching customer information; and Observe.AI's new generative AI-powered voice of the customer (VoC) capabilities.

3 weeks ago | nojitter.com | Hannah C. Warfel

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4 weeks ago | nojitter.com | Hannah C. Warfel

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication technology space. This week, we cover product news such as: Wildix’s launch of embedded agentic AI for UCaaS. In deals news, we cover TELUS’ acquires Gerent; Creovai is promoted to the SoldBy8 tier by 8x8. And in reports Five9 releases it’s 2025 Business Leaders Customer Experience Report and Cisco surveys global businesses on agentic AI for CX.