Hannah C. Warfel

2 weeks ago | nojitter.com | Hannah C. Warfel

Welcome to this week’s No Jitter Roll, our regular roundup of news in the enterprise communication and collaboration spaces. This week, we cover product news such as: NICE’s announcement of Xceed AI agents, Amazon’s Nova Sonic AI voice model and the general availability of Zoom Tasks.

3 weeks ago | nojitter.com | Hannah C. Warfel

Hannah Warfel, Associate EditorApril 4, 2025Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, we cover product news such as: 8x8’s announcements for JourneyIQ, AI Orchestrator, Engage, and 8x8 Contact Center; CallRail’s release of Voice Assist; Glia’s new virtual assistant; and Blueshift’s Customer AI Agents. In partnership news, we cover TELUS’ and Zendesk’s partnership for CX capabilities.

4 weeks ago | nojitter.com | Hannah C. Warfel

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1 month ago | nojitter.com | Hannah C. Warfel

Hannah Warfel, Associate EditorMarch 24, 2025Google VP for Applied AI for Google Cloud Duncan Lennox took to the stage for the Wednesday, March 19 Enterprise Connect keynote “5 Ways AI Will Transform Customer Experience and Collaboration,” and promptly laid out the five expected changes: transforming customer experiences, streamlining knowledge searches, fostering creativity, fostering collaboration, and automating coding and development processes.

1 month ago | nojitter.com | Hannah C. Warfel

There are three simple guidelines for getting the most out of AI assistants – and all three rely on a high level of human care and attention.