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1 week ago | 
nojitter.com | Hannah C. Warfel
Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, we cover product news such as: GoTo’s new omnichannel and AI features for GoTo Connect and CallMiner’s additions to its agentic AI offerings.
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2 weeks ago | 
nojitter.com | Hannah C. Warfel
Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, we cover Calabrio’s new AI features for Calabrio ONE suite; 8x8’s enhancements to its 8x8 Platform; UiPath’s launch of its agentic automation platform.
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3 weeks ago | 
nojitter.com | Hannah C. Warfel
Hannah Warfel, Associate EditorApril 25, 2025Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, we cover product news such as: GoTo announces new capabilities for its virtual phone system, Grasshopper; GuidePoint announces new AI governance solutions.
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4 weeks ago | 
nojitter.com | Hannah C. Warfel
Hannah Warfel, Associate EditorApril 18, 2025Welcome to No Jitter Roll, our regular roundup of news in the enterprise communication and collaboration spaces. This week, we cover SignalWire’s launch of its AI and voice integration platform and Quilr’s Agentic AI ‘Service-as-Software’ platform.
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1 month ago | 
nojitter.com | Hannah C. Warfel
Welcome to this week’s No Jitter Roll, our regular roundup of news in the enterprise communication and collaboration spaces. This week, we cover product news such as: NICE’s announcement of Xceed AI agents, Amazon’s Nova Sonic AI voice model and the general availability of Zoom Tasks.
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1 month ago | 
nojitter.com | Hannah C. Warfel
Hannah Warfel, Associate EditorApril 4, 2025Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, we cover product news such as: 8x8’s announcements for JourneyIQ, AI Orchestrator, Engage, and 8x8 Contact Center; CallRail’s release of Voice Assist; Glia’s new virtual assistant; and Blueshift’s Customer AI Agents. In partnership news, we cover TELUS’ and Zendesk’s partnership for CX capabilities.
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1 month ago | 
nojitter.com | Hannah C. Warfel
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1 month ago | 
nojitter.com | Hannah C. Warfel
Hannah Warfel, Associate EditorMarch 24, 2025Google VP for Applied AI for Google Cloud Duncan Lennox took to the stage for the Wednesday, March 19 Enterprise Connect keynote “5 Ways AI Will Transform Customer Experience and Collaboration,” and promptly laid out the five expected changes: transforming customer experiences, streamlining knowledge searches, fostering creativity, fostering collaboration, and automating coding and development processes.
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1 month ago | 
nojitter.com | Hannah C. Warfel
There are three simple guidelines for getting the most out of AI assistants – and all three rely on a high level of human care and attention.
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2 months ago | 
nojitter.com | Hannah C. Warfel
Hannah Warfel, Associate EditorMarch 7, 2025Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: ServiceNow’s AI agents for telecommunications; Salesforce’s launch of AgentExchange and Agentforce 2dx; and GoTo’s new LogMeIn Rescue capabilities.
