No Jitter

No Jitter offers daily insights and assessments on the fields of enterprise IP telephony, unified communications, and converged networking. The platform aims to be the top online hub for sharing, discussing, and developing ideas and best practices related to enterprise communication and collaboration.

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Workday’s New HR and Finance AI Agents Aim at Workflow Automation

4 days ago | nojitter.com | Hannah C. Warfel

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Wildix Launches Embedded Agentic AI for UCaaS

1 week ago | nojitter.com | Hannah C. Warfel

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication technology space. This week, we cover product news such as: Wildix’s launch of embedded agentic AI for UCaaS. In deals news, we cover TELUS’ acquires Gerent; Creovai is promoted to the SoldBy8 tier by 8x8. And in reports Five9 releases it’s 2025 Business Leaders Customer Experience Report and Cisco surveys global businesses on agentic AI for CX.
Generative AI May Actually Reward Critical Thinking

1 week ago | nojitter.com | Lisa Schmeiser

Vendors can use your data to provide services. Declining a vendor can stop them from using the data you shared. Exponential Interactive, Inc d/b/a VDX.tvCookie duration: 90 (days). Data collected and processed: IP addresses, Device identifiers, Probabilistic identifiers, Browsing and interaction data, Non-precise location data, Users’ profiles, Privacy choicesmoreCookie duration resets each session. View details | Storage details | Privacy policyConsentRoq.ad GmbHCookie duration: 365 (days).
Are IT Leaders Betting on the Wrong Metrics?

1 week ago | nojitter.com | Nathan Eddy

Vendors of artificial intelligence (AI) are pushing the idea that the tech is key to unlocking workplace productivity, but CIOs are under increasing pressure to differentiate real efficiency gains from marketing hype. Often, the tools being marketed require extensive integration, organizational change, and training before they produce any measurable benefit.
Engagement Workers

1 week ago | nojitter.com | Blair Pleasant

While large, formal contact centers often dominate vendor focus, there’s growing recognition of the unique needs of non-traditional contact centers and customer-facing employees. Whether it’s a 10-person contact center at an SMB, an internal IT help desk, or sales staff at a gym franchise, these “engagement workers” regularly interact with customers and need the right tools to succeed.
NVIDIA Announced AI Factory Updates and Multiple Partnerships

2 weeks ago | nojitter.com | Hannah C. Warfel

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication technology space. This week, we cover product news such as: IntelePeer’s launch of its voice-focused agentic AI solution; NVIDIA’s AI factories announcements. In deals news, we cover NVIDIA’s integrations with: Red Hat, Elastic, Infobip, NetApp, and DDN. IntelePeer Introduces AI HubIntelePeer announced IntelePeer AI’s new voice-enabled and conversational agentic AI capabilities in AI Hub.
AI-Powered Workplace Wellness Works Best When Managed by People

2 weeks ago | nojitter.com | Lisa Schmeiser

Employee experiences are already changing every day thanks to AI. It's up to human managers to determine whether AI is shaping those experiences for the better. As graduation season unwinds and this year's crop of aspiring employees is released to the job market on a flood of well-intentioned advice, let's divert our energies and check in with the currently employed. Specifically, let's check in on their employee experience.
How CIOs Can Tailor Measurements to Their Industry

2 weeks ago | nojitter.com | Nathan Eddy

As AI continues to influence and reshape enterprise operations, chief information officers (CIOs) and other IT leaders are under increasing pressure to quantify the value AI delivers. But productivity gains—one of the most touted benefits—are anything but one-size-fits-all. What counts as productivity in healthcare is vastly different from what matters in manufacturing or retail.
It’s Time to Be Realistic About AI’s Impact on CX

2 weeks ago | nojitter.com | Blair Pleasant

There’s no doubt AI has potential to improve CX. Have customers begun to see it? Consultants and vendors share their thoughts. There’s no denying that AI—especially today’s agentic AI—can bring real benefits, particularly in customer experience (CX) and engagement. But let’s be clear: it’s not a silver bullet for every CX challenge. Right now, we’re in a phase of both hope and hype—hoping AI will deliver on high expectations fueled by media coverage. It’s time to take a step back from the AI frenzy.
The Missing Key to Successful AI Adoption

2 weeks ago | nojitter.com | Matt Vartabedian

Research finds that one of the biggest barriers to AI adoption is insufficient training, leading to costly failures in deployment. On May 6, AWS debuted its global Gen AI Adoption Index based on a survey of surveyed 3,739 senior IT decision-makers across nine countries and multiple industries. The report found that:On average, surveyed organizations conducted 45 Gen AI experiments in 2024 of which 20 moved to production.