No Jitter

5 days ago | nojitter.com | Matt Vartabedian

Salesforce brings command and control of Agentforce AI agents to its digital labor platform, as well as facilitating inter-agent functionality and their access to tools residing within other solutions.

1 week ago | nojitter.com | Hannah C. Warfel

Hannah Warfel, Associate EditorJune 20, 2025Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication technology space. This week, we cover: NiCE launches CXone Mpower Agents for customer service; Nurix AI launches NuPlay, an interactive voice AI platform for customer service; NWN announces AiVA AI assistants and Managed DEX. In deals news, we cover NiCE and AWS’ expanded agentic AI partnership.

1 week ago | nojitter.com | Irwin Lazar

As the public debate over return-to-office (RTO) policies continues, many company strategies remain in a state of constant flux. Some business leaders, operating on the belief that innovation and culture are best served by in-person proximity, are mandating a return. Yet, our latest research shows that getting RTO right isn't about mandates; it's about aligning policy with business needs.

1 week ago | nojitter.com | Matt Vartabedian

Sinch’s recent research confirms consumers tend to dislike AI-powered bots – except when those bots save them time. No Jitter brief:On Monday, Sinch published its State of Customer Communications report based on a survey of 2,800 consumers from 12 countries, in addition to individual surveys of 1,600 U.S. business leaders in the healthcare, financial services, retail, and technology industries.

1 week ago | nojitter.com | Matt Vartabedian

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