No Jitter

No Jitter offers daily insights and assessments on the fields of enterprise IP telephony, unified communications, and converged networking. The platform aims to be the top online hub for sharing, discussing, and developing ideas and best practices related to enterprise communication and collaboration.

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Articles

The New AI Worry? Not Enough Training on the New Tools.

1 week ago | nojitter.com | Lisa Schmeiser

Worrying that AI will take your job is so last year. The new workplace trend around AI adoption is worrying that you'll be insufficiently trained to make the most of AI. A slew of new studies shows that employers are now concerned that the biggest obstacle to AI adoption is a lack of in-house skills.
NICE Announces Xceed AI Agents

2 weeks ago | nojitter.com | Hannah C. Warfel

Welcome to this week’s No Jitter Roll, our regular roundup of news in the enterprise communication and collaboration spaces. This week, we cover product news such as: NICE’s announcement of Xceed AI agents, Amazon’s Nova Sonic AI voice model and the general availability of Zoom Tasks.
Google Advances Workspace AI at Cloud Next

2 weeks ago | nojitter.com | Irwin Lazar

Google held its annual Cloud Next customer, partner, and analyst conference from April 9-11 in Las Vegas. This year’s event, as one could easily guess, was heavy on AI as Google seeks to leverage its and apps to differentiate itself in a crowded and rapidly accelerating AI marketplace.
6 Articles on the Inextricably Tangled CX and AI Trends

2 weeks ago | nojitter.com | Matt Vartabedian

Generative AI-powered customer service solutions, including the new AI agent category, can improve service and, potentially, the entire customer experience (CX). But there is a disconnect between what AI can currently do and how contact center agents and customers use it.
8x8 Announces New CX Platforms and Offerings

3 weeks ago | nojitter.com | Hannah C. Warfel

Hannah Warfel, Associate EditorApril 4, 2025Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, we cover product news such as: 8x8’s announcements for JourneyIQ, AI Orchestrator, Engage, and 8x8 Contact Center; CallRail’s release of Voice Assist; Glia’s new virtual assistant; and Blueshift’s Customer AI Agents. In partnership news, we cover TELUS’ and Zendesk’s partnership for CX capabilities.
The AI Assistant Needs to Manage Email Inboxes Better

3 weeks ago | nojitter.com | Lisa Schmeiser

We give it enough data -- our email application should be learning more effectively from our reading and deletion patterns. As my team and I sift through the transcripts and AI-generated summaries of our interviews and sessions at Enterprise Connect 2025, we've noticed a lot of folks talking about how generative AI copilots and digital assistants are boosting daily productivity.
We are Sorry, All Agentic AI Agents are Busy Now

3 weeks ago | nojitter.com | Dave Michels

If there was a word cloud from the recent presentations at Enterprise Connect, the biggest, boldest words would be Agentic AI. Yet there was a large discrepancy between the Agentic AI capabilities I saw at Enterprise Connect and my personal experiences with automated self-service. It’s hard not to be jaded (or deflected) with the frustrating reality of the automated self-service solutions we regularly encounter.
Otter,ai, Forethought, and Genesys Launch New Platforms

4 weeks ago | nojitter.com | Hannah C. Warfel

About Your PrivacyWe process your data to deliver content or advertisements and measure the delivery of such content or advertisements to extract insights about our website. We share this information with our partners on the basis of consent and legitimate interest. You may exercise your right to consent or object to a legitimate interest, based on a specific purpose below or at a partner level in the link under each purpose.
Noting Some Key Product Themes at Enterprise Connect 2025

4 weeks ago | nojitter.com | Matt Vartabedian

Editor’s Note: When Dave Michels told me about his escalator keynote interview series at Enterprise Connect 2025, we were intrigued by how he’d conduct the interviews with such a strict format. It is No Jitter’s tremendous pleasure to be able to feature the results courtesy of Michels and Talking Pointz. After these interviews, our post-Enterprise Connect 2025 edition of No Jitter Roll. – Lisa SchmeiserTwo things I love about Enterprise Connect are the keynotes and the attendees.
Beware the Inadvertent Hierarchy of Remote Work

4 weeks ago | nojitter.com | Lisa Schmeiser

About Your PrivacyWe process your data to deliver content or advertisements and measure the delivery of such content or advertisements to extract insights about our website. We share this information with our partners on the basis of consent and legitimate interest. You may exercise your right to consent or object to a legitimate interest, based on a specific purpose below or at a partner level in the link under each purpose.