Henrik Naujoks

Jan 7, 2025 | bain.com | Henrik Naujoks

Alger Fung, CEO of AIA Hong Kong & Macau, shares his approach to driving continuous transformation with Henrik Naujoks, leader of Bain & Company’s Asia-Pacific Financial Services practice. Fung discusses the importance of maintaining agility in the face of rapid market changes, building team alignment around shared goals, and fostering a "can-do" spirit.

Apr 12, 2024 | bain.com | Henrik Naujoks |Sean O'Neill |Andrew Schwedel |Phil Sager

Earning customers’ loyalty has long been a bedrock principle for sustained success in insurance. A corporate culture that puts the customer’s perspective front and center tends to build a better customer experience that also generates superior economics. Customers who are promoters of an insurer are more apt to refer friends and family, stay longer, buy more of the carrier’s products, and cost less to serve than more neutral customers or outright detractors.

Feb 16, 2023 | bain.com | Henrik Naujoks

Skip to Content February 16, 2023 min read Press release Global insurers shift from delivering risk coverage to reducing and preventing risk Bain & Company’s 2023 Global Insurance Report looks at the role of customer behavior, loyalty and impact of purpose on insurance companies.