Howard Krais

Mar 5, 2024 | catalyst.iabc.com | Shel Holtz |IABC Fellow |Brad Whitworth |Howard Krais

In our work on organizational listening, carried out jointly with Mike Pounsford and Kevin Ruck, we argue that there are many benefits for companies who listen effectively. One of these is the important role that listening plays in helping to deliver successful change management. McKinsey claims that 70% of transformations don’t deliver what they promise. Think of the implied amount of time, effort and money lost if seven out of 10 transformations aren’t delivering.