J. Marc Overhage

Nov 21, 2024 | hbr.org | Robbie Hughes |J. Marc Overhage |John Glaser

Now that electronic health records (EHRs) are ubiquitous, why does every other industry still leave healthcare in the dust when it comes to personalization? Nobody knows more about us than our healthcare providers, but they don’t often leverage that electronic information to help their patients — or themselves. What will it take to make healthcare at least as personalized as our Amazon product recommendations? EHRs and better communication across devices and systems have certainly helped.