John Glaser

Nov 21, 2024 | hbr.org | Robbie Hughes |J. Marc Overhage |John Glaser

Now that electronic health records (EHRs) are ubiquitous, why does every other industry still leave healthcare in the dust when it comes to personalization? Nobody knows more about us than our healthcare providers, but they don’t often leverage that electronic information to help their patients — or themselves. What will it take to make healthcare at least as personalized as our Amazon product recommendations? EHRs and better communication across devices and systems have certainly helped.

Nov 21, 2024 | brnw.ch | John Glaser |Packaging Development

✕Packaging isn't just about putting products in a box. It's a key component of your operations that touches every part of the supply chain. From logistics efficiency and customer satisfaction to sustainability and safety, packaging plays a pivotal business role that goes far beyond its primary function. And, because packaging is vital to so many aspects of daily business operations, change … can be intimidating.

Jul 25, 2024 | sdcexec.com | John Glaser

Supply chains are fluid by nature. They must be, given the complexities of global shipping. Every year, innovations emerge to help businesses further improve their shipping—be it via actionable AI, smart operations or mobile asset organization. But, while innovation can be found throughout the supply chain, innovation in the dangerous goods (DG)/hazmat industry has remained lackluster at best. However, change is finally here.

May 1, 2024 | hbr.org | Erik Decker |John Glaser |Janet Guptill

This past February, a ransomware attack on a company called Change Healthcare brought medical billing in the United States to a standstill and propelled hundreds of financially strapped health systems and medical practices to the brink of bankruptcy. The breach paralyzed the cash flow of many of the organizations that collectively account for a fifth of the U.S. economy, potentially compromised as many as 85 million patient records, and cost billions of dollars.

Feb 16, 2024 | hbr.org | John Glaser |Janet Guptill |Sara Vaezy

At first glance, it looks like health care in the United States is ripe for disruption. Digital technology advances have the power to help address the shortcomings of care delivery: It costs too much, its quality isn’t what it could and should be, and millions of people live hundreds of miles from the nearest hospital and/or don’t have a primary care doctor. But for many reasons, the incumbents — established health systems — will be extremely hard to displace. Instead, the winners will be health systems that team up with digital tech companies.